I would like to bring a group of teens to Chicago from Italy. The Italian authorities s...

GetHuman-phoebev's customer service issue with Delta from January 2019

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The issue in GetHuman-phoebev's own words
I would like to bring a group of teens to Chicago from Italy. The Italian authorities say they can provide a document for children up to ** signed by the parents that the child has permission to travel with another person. Delta however is requesting I, as the person accompanying the teens (a group of **) provide this document. The Italian police are unwilling to change the law for Delta and so I need the Delta staff in Italy to know that as the teens I am travelling with are ** or older, we won't be able to provide this document. The flights are being held but we need to purchase them tomorrow or lose them. Without confirmation in writing from Delta that we will not need this document, we will not be able to purchase the tickets . Please confirm.
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Customer service issue
Reported by GetHuman-phoebev
Jan 16th, 2019 - 9 mons ago
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GetHuman-phoebev started working on this issue
Jan 16th 6:58pm