Flight change which results in arrival an hour later. One person on our itinerary canno...

GetHuman-connierw's customer service issue with Delta from January 2019

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Help with my Delta issue
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GetHuman Phone call #1 (a mon ago)
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Before contacting them, items GetHuman-connierw may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-connierw's own words
cancel one person on itinerary. ... Flight change which results in arrival an hour later. One person on our itinerary cannot make this flight due to scheduling conflict (she has prior arrangement earlier than our arrival time would permit). This individual would like to cancel flight. I cannot cancel just one on itinerary via the website. Would also like to check on refund, although it's only one hour change, worth checking on.
Not too frustrating.
GetHuman-connierw did not yet indicate what Delta should do to make this right.
Been flying Delta since ****.
Trying navigating website but informed I needed to call. No problem.
I have an issue with Delta too
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Delta

delta website
Customer service issue
Reported by GetHuman-connierw
Jan 13th, 2019 - a mon ago
I have an issue with Delta too
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Seen by 7 customers so far
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Timeline
GetHuman-connierw started working on this issue
Jan 13th 3:59pm