I urgently need help please! I had my passport stolen in Mexico about two weeks ago whi...

GetHuman1700180's customer service issue with Delta from December 2018

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The issue in GetHuman1700180's own words
I urgently need help please! I had my passport stolen in Mexico about two weeks ago which meant I could not board my flight home. I have tried ever since to have Delta provide a letter saying I cannot get a refund for the flights, but I keep getting fobbed off. The only response I have received is below (says it’s an AeroM*xico issue) however the tickets were brought from and issued by delta and AeroM*xico have advised they cannot do anything for that very reason. Can someone please help me. **RE: Case ********* *I’m really sorry about the flight disruption. Our records indicate that Flight **** on November **, **** was operated by Aeromexico* I encourage you to contact that them directly. You will find their contact information online. I’m sorry that I will be unable to assist with your request.* *Sincerely,* *Customer Solutions Specialist, Corporate Customer Care*Delta Air Lines
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Delta

Customer service issue
Reported by GetHuman1700180
Dec 6th, 2018 - 2 mons ago
I have an issue with Delta too
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Seen by 2 customers so far
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Timeline
GetHuman1700180 started working on this issue
Dec 6th, 2018 4:35am