tle: Mr. *First Name: Kunal *Middle Name: *Last Name: Agarwal *Suffix: *Reply-To Email...

GetHuman-deepakkb's customer service issue with Delta from November 2018

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Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman-deepakkb's own words
tle: Mr. *First Name: Kunal *Middle Name: *Last Name: Agarwal *Suffix: *Reply-To Email Address: *****@***.com *SkyMiles Number: *Flying Blue Number: *Phone: *********** *Address: ** Vasant Vihar Complex Dr C Gidwani Road Chembur *City: Mumbai *State*Province: *Postal Code*Zip: ****** *Country: IN *Flight Date: ********** *Flight Number: DL**** *Origin: EWR *Destination: BOM *Confirmation Number: JPJFBV *Ticket Number: *Class of Travel: Main*Cabin *Message: *Hi, We booked Delta airlines for our entire trip, and we have been quite disappointed overall. Firstly, when I reached Los Angeles, I did not receive my bags, it took more than ** hours to get them. I barely even got time to buy essentials in a new city. Moreover, I spent one entire day waiting at the apartment to receive my bags from the shipping company, who first said ** am, then * pm, then finally delivered the bags at * pm. They haven’t given me a delivery receipt, so I cannot even claim insurance for the delayed bags. Passenger: Kunal Agarwal PNR: G*QWH* Delayed Bag File No: LAXKL***** Secondly, for my flight back to Bombay, I am travelling with my family. The two PNR numbers are- PNR for Kavita and Deepak Agarwal: JPJFBV PNR for Kunal Agarwal: G*QWH* Our return flight has changed schedules and it says we qualify for a reschedule. On inquiring over a call, I was told the charges and fees would apply. I don’t see the point of travelling with this airline in the future. It’s been a terrible experience, very inconvenient overall. Would appreciate if you can reschedule our flight to a direct or one stop flight around the same time. Best Regards, Kunal Agarwal
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Delta

Customer service issue
Reported by GetHuman-deepakkb
Nov 29th, 2018 - a yr ago
I have an issue with Delta too
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GetHuman-deepakkb started working on this issue
Nov 29th, 2018 9:40pm