Hello, I recently made reservations for my sister, niece, nephew and Father to Fly Delt...
GetHuman1647479's customer service issue with Delta from November 2018
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Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman1647479's own words
Hello, I recently made reservations for my sister, niece, nephew and Father to Fly Delta. They flew from Orlando to Detroit on Delta Air Lines Flight **** and then connected to Delta Air Lines Flight **** to fly to Grand Rapids, MI. During this process, my nephew lost his VERY special childhood blanket that he has had since birth and slept with every night of his * years. This may seem like something small, but to my nephew and my sister, this is a MAJOR heartbreak. Sadly, my sister has attempted to reach someone at Delta to look into this, as well as someone at the Detroit airport and has been given very little help and feels to be very "brushed off". I know this is not the image Delta wishes to present to it's customers. I have always had great experiences with Delta and this is why I booked their flights with you. I know after hearing this, you will want to make attempts to make this right and show your customers that Delta does, in fact, value and care about their passengers. This is a story that presents Delta with a great opportunity to reach out and make a difference in the life of a little boy, but also opens up the possibility of a negative outlook on Delta, if not treated with care. My nephew had his blanket when he boarded in Orlando, and that is the last it was seen. It could have been lost on the first flight or the second and I would really appreciate someone looking into this lost item. A "lost item" report was filed according to the rep my sister spoke with, but that was nearly a week ago and we have heard nothing since. Please reach out and help in this situation. Thank you
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