I was recently diagnosed with non-Hodgkin’s lymph Phoma I was forced to cancel a trip f...

GetHuman1698439's customer service issue with Delta from December 2018

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The issue in GetHuman1698439's own words
I was recently diagnosed with non-Hodgkin’s lymph Phoma I was forced to cancel a trip from Atlanta to White Plains New York due to illness and the fact that I had to start chemotherapy I contacted Delta immediately and told them that due to illness I had to cancel the flight and they said that was no problem they would take care of it and I assumed everything would be taken care of well you did exactly that you’re wiped it off the box you took the mileage away from me the money away from me and I got nothing in return I have had years of loyalty with Delta and I can assure delta that they are now absolutely my last choice of airlines and any circumstances I am halfway through my chemo and I do want to travel again once I’m cleared I believe that the absolutely thoughtless way that you talk to miles away from me when I did notify you what it was for I can get you doctors certification on this.**My sky Miles number is ********** your loyalty to me was not as equal took two my loyalty to you I think what you have done is heartless and cruel I will share my story with this many people as I can I think you people don’t deserve any loyalty from your customers **Lawrence Tanowitz
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Delta

Customer service issue
Reported by GetHuman1698439
Dec 5th, 2018 - a mon ago
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Seen by 2 customers so far
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Timeline
GetHuman1698439 started working on this issue
Dec 5th, 2018 10:25pm