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Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman1632891's own words
I flew on a delta flight nov ** to Orlando*No one said anything about the size of my luggage. Went thru security and my bag was courtesy checked at the gate. When I arrived in Orlando my luggage was destroyed and I was given a replacement of the same size*This morning I went thru security and no one said anything about the size of my luggage*At the gate again they offered courtesy bag check but made ME pay $**. I explained that I had never had any problem previously and that I really DID NOT have $**. The lovely agent embarassed me in front of everyone and said I can call someone to get my bag*I had to basically cough up my last $** and made to feel like a heel. Customer service was poor and non empathetic. If they can courtesy check all those bags why do I need to oay $** especially when I pleaded with her that I really didnt have it. I want my money back
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