My daughter didn’t realize she still had my house keys in her coat pocket. I didn’t kno...

GetHuman1610134's customer service issue with Delta from November 2018

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The issue in GetHuman1610134's own words
My daughter didn’t realize she still had my house keys in her coat pocket. I didn’t know either until after going back to my house (after dropping her off at the airport). Delta agent Mareon at MSP immediately said there was nothing they could do. I had asked for a gate pass. Mareon went to talk to the supervisor who also refused to do anything to help. Then I proposed calling the gate agent. Mareon obliged (why isn’t this standard customer service protocol?). No agent was at the gate. I commented that the customer service was less than acceptable, especially on a holiday. Mareon dismisses me and called for the next customer. I walked away. She proceeded to loudly state that I could talk to her supervisor in a negative tone. **There should be a protocol in place which serves both customers and the business. It isn’t good for Delta or flyers for missed flights to occur simply because someone forgot to hand over their keys. Luckily I have someone to stay with while waiting for my keys to be mailed overnight as I am locked out of my home. Not only are we customers, we are family. If Delta cannot implement procedures which strategically serve families in times of need, then we can take our business elsewhere or simply drive instead of flying.
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Delta

Customer service issue
Reported by GetHuman1610134
Nov 23rd, 2018 - 10 mons ago
I have an issue with Delta too
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Seen by 4 customers so far
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GetHuman1610134 started working on this issue
Nov 23rd, 2018 2:57pm