Dear Mr. Bastian,* *Currently, I am sitting on DL **** (November **th) on my way to Can...
GetHuman-anthea's customer service issue with Delta from November 2018
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The issue in GetHuman-anthea's own words
Dear Mr. Bastian,* *Currently, I am sitting on DL **** (November **th) on my way to Canada, after probably the worse gate (D*) experience that I have ever had. I believe the gate agent who ruined my flight is Ms.Zelinski (dressed in red). I will start by letting you know that I bought my ticket online with the seat assignment to be done at the gate…never again! I got to the gate at *:**pm (my flight was due to depart at *:**pm)and lined up behind about * other passengers. A few minutes later an agent announced that they were looking for volunteers to give up their seats. As a result, people began to go passed us in line as they made their way to the agents at the desk. After ** minutes waiting in line the agent told those of us waiting for a seat on the plane that we should take a seat so that they could exchange seats from the volunteers. So off we went to sit down while all other zones* passenger boarded who had seats assigned. Another ** minutes went by and the agent told us to form a line again and they began to scan our tickets and started to board those without seats originally assigned. I got to the scanner and the scanner buzzed and then the agent looked up and gestured to Ms.Zelinski that I had no seat still. Ms. Zelinski told me to step aside so I stepped aside while other unassigned seat passengers boarded. After another *-* minutes watching other people go by who didn’t have seats get boarded, I asked Ms.Zelinski why am I standing here? She abruptly said out loud, ‘I do not have a seat because of the class of ticket I bought’! She said it as if she was annoyed and with a very condescending tone. This I took offense to as it was very apparent to me that she was trying to embarrass me. I then told her that’s not true I bought a ticket with a seat! Anyway, after arguing with her back and forth about my seat she then said, you will have to check your bag. I explained to her I had * laptops and I can’t check my bag. She said, “then I guess you will not get on the flight”! I then told her, if she could get me a bag (plastic) to carry them in then that would suffice. She said, I don’t have any bags and then turned away from me and began to check other passengers in. I then interrupted her again and said, I’d gladly volunteer to stay until tomorrow because I cannot carry * laptops in my hand. She then said, “you will not get out tomorrow but I will take you off this flight because you volunteered”! Shocked by her response and behavior I said stood back. Thinking---There I am a paying passenger trying to accommodate Delta coming up with suggestions to deal with the flight being overbooked while trying to deal with my * carry on. It was totally chaotic at the gate and I was being treated like I a low class citizen.* *After interrupting her * times, as she ignored me while standing there as she continued to check other passengers in she finally gave me a ticket with a seat. Yes, she dragged it out and ensured that I was the last passenger to board. Anyway, I made my way to the plane and asked the stewardess if they had a plastic bag that I could put my laptops in. They kindly found me * plastic bags, however due to the weight of my laptops the handles broke. Extremely, frustrated and humiliated at this point I just closed my carry on of which I purposely used to put my laptops in because it was on wheels opposed to a computer bag. Anyway, I left my carry on by the plane door to be taken underneath the plane. With my heavy coat in * hand and broken plastic bags and laptops in the other, I made my way to the back of the plane to sit in **D (last row, middle seat). I think it’s no coincidence that I got assigned that seat…. Thankfully, the agents on that flight were very gracious and must of heard of the incident because they apologized for the situation and asked me if there was anything they could do to make up for what I had just went through with Ms. Zelinski. I will admit it made me feel a bit better and validated what I was thinking and feeling.* *Never have I experienced such an unapologetic, rude and unfriendly gate agent. Ms. Zelinski demonstrated a total abuse of power, unprofessionalism, and intentional ill will. Not once did any of the agents come over the PA and apologize to me or other passengers for the situation and late departure.* *I bring this to your attention because it was so egregious that I thought you should know. As a business owner, I would appreciate this kind of feedback as I know how important my customers are to me and my business. * *Sincerely,* * *Anthea Isaie
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