This is a follow up to claim number ******* submitted by Susan Dixey **-**-****.*Susan...

GetHuman-dpdixey's customer service issue with Delta from October 2018

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The issue in GetHuman-dpdixey's own words
This is a follow up to claim number ******* submitted by Susan Dixey **-**-****.*Susan lives in Maine and in September her only sister, who lives alone in Tennessee, was diagnosed with cancer. Susan immediately purchased airline tickets on September **, ****, along with the optional flight insurance to fly down alone to take care of her sister on October **, ****. Susan herself battled cancer not too long ago with surgery, chemo and radiation. She is devastated by this news about her sister and more bad news from the doctor was given, after the tickets were purchased. Susan is very sick over this and has severe anxiety, saw her doctor and was told she can not fly at this time. Doctor’s letter is attached. She canceled her airline tickets on October **th and filed a claim per the insurance document instructions. She has traveled by car to arrive in Tennessee before her sister’s next surgery, this week. Being retired and collecting Social Security Retirement benefits now, the $***.** ticket cost is a big deal. A full refund as soon as possible, under the circumstances, would be appreciated. A credit back to the Discover Card used to purchase the tickets will be fine.**Fwd: File a Claim *************Flight Receipt*Ticket *: ************* **Place of Issue: Delta.com *Ticket Issue Date: **SEP** *Ticket Expiration Date: **SEP** **METHOD OF PAYMENT*DS**************** *$***.** USD **Policy:*Trip Protector*Policy No.:*EUSP***********Total amount paid:*$**.***Purchase date:*September **, *****Effective date:*September **, *****Travel dates:*October **, ****–October **, *****From: *****@***.com *Date: ********** **:**:** PM *To: customerservice.AzPartersUS@allianz.com *Subject: File a Claim **Name:Susan Dixey *Policy*Claim*:EUSP********** **Question: *Unable to fly due to medical reasons.*** E-Mail: *****@***.com ** Fax: (***) ***-**** ** Regular Mail: P.O. Box *****, Richmond, VA, ******* Website Upload: www.etravelprotection.com*delta (Claim Center option) * *If you have any additional questions or concerns, or would like another copy of your insuring agreement, please feel free to contact us at *****@***.com or (***) ***-****. We are available ** hours a day, *** days a year.
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Customer service issue
Reported by GetHuman-dpdixey
Oct 17th, 2018 - a mon ago
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GetHuman-dpdixey started working on this issue
Oct 17th 1:39pm