Good Morning, **I am looking to receive a refund for a hotel and flight I had to book d...
GetHuman-nmayf_'s customer service issue with Delta from September 2018
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The issue in GetHuman-nmayf_'s own words
Good Morning, **I am looking to receive a refund for a hotel and flight I had to book due to a severely delayed Delta flight. **I was booked to be on the flight VS**** from LAX to SYD on **th September **** at **.** pm. This flight was due to arrive in Sydney at **.** on the **th September. I was then due to get domestic flight VA**** with Virgin Australia to Darwin at **:** on September **th with some friends. This flight was booked by a friend already in Australia but my name was used as the passenger name. My booking ref for this flight was FLDOPZ. **Flight VS**** eventually got cancelled due to the pilot not turning up. Hotels were organised and the flight was rescheduled for **.** am on **th September. A member of Delta air lines staff that* night stated that a team would be able to organise the rebooking of any flights missed due to the delay. On the morning of the **th I* spoke to a Delta air line staff member Cheryl at the assistance desk and explained I would need my flight to Darwin rebooking for the **th due to the delay, she stated that she was not* able to sort it before I boarded my flight to Sydney but she emailed Virgin Australia explaining* my circumstances. She stated that if I spoke to them on my arrival in Sydney I'd* be able to get my flight rebooked. After a short delay on the **th we left LAX on the rescheduled flight DL**** to Sydney. This arrived in to Sydney at about *pm on the **th. Before leaving the air craft the staff stated to speak to Delta about any missed flights or hotels* that were needed. After I got my bags and went through security I was unable to locate any members of either Delta or Virgin staff at Sydney airport. After speaking to other members of staff at the airport they explained everyone had gone home due to there being no flights, I was also told that there should have been people just off the flight prior to collecting my bags to organise hotels and flights, I did not see these people and I don't believe this was adequately explained when leaving the air craft. Being new to long haul flights I believed that I would be able to speak to a member of staff at the desk after collecting my bags. **After not being able to find anyone to assist me in the airport I looked to call Delta airlines, but all contact numbers appeared to be out of hours. As I could not find anyone to assist me and they were shutting the terminal I decided to book a hotel. I booked a room with ibis budget Sydney airport for $***, I also paid $** for a taxi to get there. **I found out that the first virgin domestic flight was at *am, for this reason I arrived at the domestic airport at *.**am to speak to a member of virgin staff as soon as possible. After speaking to them they explained as it was Delta at fault they would need to organise the re-booking, all numbers I tried to call to speak to a member of Delta staff weren't open till *am. For this reason I had to book my self on the flight VA**** at the cost of $***. **As a young woman travelling alone this far away from the UK this was an extremely stressful and upsetting experience and not the way I wanted to start my * week holiday in Western Australia with friends. The flights themselves were excellent and I could not fault them but communication regarding the delay was appalling. **I would be grateful if a refund could be issued for both my flight from Sydney to Darwin and my room booked at the ibis budget hotel. *I have can provide emails regarding both my hotel and flight booked.
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Customer service issue
Reported by GetHuman-nmayf_
Sep 17th, 2018 - 3 years ago
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Sep 17th, 2018 10:18pm
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