Suzan P. Steve*DELTA Claims Manager*Consumer Affairs - Baggage**Dear Ms Steve,**Thanks...
GetHuman-desai's customer service issue with Delta from August 2018
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The issue in GetHuman-desai's own words
Suzan P. Steve*DELTA Claims Manager*Consumer Affairs - Baggage**Dear Ms Steve,**Thanks for your reply.*My claim for damaged baggage ($*** ) is not paid yet despite I submitted the receipt for new purchased bag per Delta's representative's advice.*Moreover adding into the misery of this travel,we order the Asian vegetarian meal for JFK to TXL and return flight from WAW to JFK via AMS. We did receive that meal during JFK to TXL but did not receive that meal from AMS to JFK and they did not have any food to offer during that eight hours stretch.*My wife Raksha is diabetic and imagine no food for that kind of condition.*It is nothing but the negligence of Delta management and its staff.*I strongly ask you to refund our fares which we paid for this entire travel.**Hope you understand this issue and your immediate action in this matter is highly expected.**Regards,*Rajni Desai**cc to:*BBB****Oak Pl *****Atlanta,GA *******FAA(See attached complaint)** *From: *****@***.com ******@***.com**Sent: Sunday, August **, **** **:** AM*To: *****@***.com*Subject: A fax has arrived from remote ID '***-***-**** '. *ref:***D*aY*af.*****ag*Y*s:ref** *Delta Medium Logo**RE: Case **********Dear Mr. Desai,**** Rosebank Way*Greenville, SC *****-*****US**Thank you for your e-mail describing your recent experience with Delta. We apologize for the inconvenience and appreciate you taking the time to share the details.* *Every precaution is taken to have a passenger's baggage arrive on the same flight and in the same condition as when it was checked into our care. We normally succeed with few exceptions, and it is unfortunate that we were unable to meet your expectations on this occasion. **Our check in the amount of $ ***, to reimburse for expenses incurred, will be mailed under separate cover. You should receive it in up to ** business days.**Again, we apologize for any inconvenience and appreciate your patience while the claim is being processed.**Sincerely,**Suzan P. Steve*Claims Manager*Consumer Affairs - Baggage
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