I booked a same day flight from Vegas to Norfolk, connecting through Atlanta on Sunday...
GetHuman-adamsaa's customer service issue with Delta from June 2018
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The issue in GetHuman-adamsaa's own words
I booked a same day flight from Vegas to Norfolk, connecting through Atlanta on Sunday June *rd. (*********) I paid $*** for this one way flight, but my complaint isn't the cost of the flight, it's what I received for that flight and my experience. **I was in middle seat on both flights, still not a huge issue. Connecting flight delayed, not in anyone's control with mother nature. Row **D, last row middle seat, next to horrible smelling restroom, still not the issue. **I sat in my seat and immediately started having water drip on me. I wasn't sure if someone spilled something at first, but then the guy next to me starting getting wet as well. We noticed the ceiling was dripping on us. We grabbed the flight attendant, Jasmine, who was very polite and apologized that there wasn't anything she could do. She said she can't wait for these planes to be retired, because when it rains she always gets drenched in the back of the plane and sometimes it impacts the last few rows when the water gets into the cracks. She said sometimes it's just AC condensation, but with the heavy rain, it's a common issue on that plane. We were handed blankets and paper towels to hold against the ceiling and try to keep dry. This isn't exactly what a $*** flight experience should entail. **If that wasn't enough, towards the end of the flight, the lady next to me said you should walk up front, there are at least * open seats in the Comfort Select zone they could have moved us to and kept us dry. Jasmine acknowledged that this experience was horrible and was very apologetic to everyone in our section. She took our name and email to give us a voucher for the unacceptable experience, in her words. To my surprise, it wasn't a refund of the ticket, or voucher for another flight, I received a $** voucher (in *-* weeks) on my $*** ticket. I'm beside myself.**I don't normally file complaints, but this experience is something that I feel your company needs to address, before I take drastic measures. When I say drastic measures, I'm not talking about additional complaints, or going to social media with the videos and pictures of the water coming onto our seats. I'm the Executive Vice President and COO of the *rd largest Mortgage Subservicing company in the country. I only point out my title to give some validity to my ability to ban my entire company from utilizing Delta for any travel in the future.**What do I think is fair, I think a refund of my flight at minimum is in order.**Please feel free to reach out to me at any point.**Adam Saab*EVP and COO Loancare******@***.com****-***-****
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