----- Forwarded Message -----*From: Cezar C. Puic* ******@***.com**To: DELTA Customer S...

GetHuman3850764's Complaint issue with Delta Faucet Co. from October 2019

Help with my Delta Faucet Co. issue
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Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3850764's own words
----- Forwarded Message -----*From: Cezar C. Puic* ******@***.com**To: DELTA Customer Service ******@***.com**Cc: ....*Sent: Tuesday, October **, ****, **:**:** PM PDT*Subject: Replay - Case * ******** * ref:***DA*KorJ.*****I*w**Fw:ref ***Dear Delta Customer Service Representative,**We do not know if your faucets Model **** has your SpotShield Technology applied, however the exact & precise response to your highly hypocritical question, is as follows:**All faucets' cleaning happened per your postings as listed on your own website instructions posted at:**https:**www.deltafaucet.com*design-innovation*inspiredliving*how-to-clean-a-faucet**We hope this clarifies and answer your question on the two Two faucets Model **** Warranty * Case * ******** in need of replacement per Delta's Lifetime Warranty.**Again, we are the original homeowners of a brand new home where builder used your faucets Model ****.**Thanks for complying at once with your Delta's Lifetime Warranty contract obligations.**Cezar & Mioara Puica*Original Homeowners of:****** New Haven St.*Ventura, California, *****-*****Email: *****@***.com****On Tuesday, October **, ****, **:**:** PM PDT, DELTA Customer Service ******@***.com* wrote:***Dear Cezar Puica,**Thank you for contacting Delta Faucet Company.**I am sorry about the issue with your lavatory faucets, and I am glad to see what I can do to help you***Please let us know what you use to clean the faucets.**Please contact us back if you have any questions or need further assistance. Thank you for choosing Delta Faucet Company. **Best Regards, **Eric*Consumer Response Representative*****************************************************************--------------- Original Message ---------------*From: Cezar C. Puic? ******@***.com**Sent: ********** *:** PM*To: *****@***.com* *****@***.com* *****@***.com* *****@***.com* *****@***.com* *****@***.com* *****@***.com* *****@***.com* *****@***.com* *****@***.com*Cc: ....*Subject: ETA response request Pls*Two faucets Model **** Warranty * Case * ******** * ***Hello Delta Customer Service Representative,**Would you kindly please dignify us with an ETA response on our Case * ******** under Delta's Lifetime Warranty, very kindly please?**We are the original homeowners that we bought the house brand new from the builder who used your Delta faucets with Delta's Lifetime Warranty!**If still no response we will be forced to file a complaint with BBB on both Delta Faucets & Masco Corporation:**https:**www.bbb.org*search?find*country*USA&find*text*Masco%**Corporation&page**&sort*Relevance*&*https:**www.bbb.org*search?find*country*USA&find*text*deltafaucet.com&page****You have ** hours to decide!**Grateful for your support,**Cezar & Mioara Puic?*Homeowners of:****** New Haven St.*Ventura, California, *****-*****Email: *****@***.com**On Friday, October **, ****, **:**:** AM PDT, Cezar C. Puic? ******@***.com* wrote:***Resend *Two faucets Model **** Warranty * Case *: ******** * ****Kindly, this is a resend on Two faucets Model **** Warranty * Case *: ******** * *.***Have a wonderful weekend,**Cezar P.***On Thursday, October **, ****, **:**:** PM PDT, Cezar C. Puic? ******@***.com* wrote:***Dear Mr. Billy - Customer Service Representative,***Thank you for your email after we spoke on the phone.**I am the homeowner that requested replacement of two faucets master bedroom bathroom Model **** under the lifetime warranty from when we purchased our home built summer ****.**Attached are relevant pictures showing the foucents in need to be replaced, kindly please.**Kindly please keep us updated with the ETA.**I am Very Grateful for your support, understanding and cooperation as Delta' Customer Service Representative,**All the best, more later...***Cezar C. Puic?*Homeowner of:****** New Haven St.*Ventura, California, *****-*****Email: *****@***.com**My World-Wide Experienced Engineer Professional Profile:* https:**www.linkedin.com*in*cezarpuica***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image***Inline image*****On Tuesday, October **, ****, **:**:** PM PDT, Customer Service ******@***.com* wrote:****https:**deltafaucet.my.salesforce.com*servlet*servlet.ImageServer?id****A*******A*DA&oid***DA*******KorJ***************Case * : *********Dear Ceza Puica,**Thank you for contacting us. We apologize for any inconvenience with your Delta Faucet Company product. We also appreciate your help in resolving your issue.*Please use "Reply" to send your email directly to me for quicker handling.**Your photographs of your product will help in identifying the model. When emailing photographs, there are a couple requirements to ensure we will be able to process your request. The file format for the photographs must be .jpg or .pdf format. Multiple photographs are helpful, however, the total email size must not exceed * Mb. Resize the image or send multiple emails as needed. Be sure your photographs are in focus and adequately lit.**Include at least one showing the product with the brand name visible, and another of the entire product, including the vegetable sprayer and*or soap dispenser, if it has one. If the product is a faucet, one other photo would be from under the sink showing the supply lines coming down from the faucet including the sprayer hose connection if it has one.**The next contact you will receive will either be a notification of the order placed for you, or we will call you back for more information.*Please include your full name, street address, city, state, zip code and phone number for our reference, if you have not already. This will allow us to more quickly resolve your issue.*Sincerely,****Billy*Customer Service Repersensitive***http:**deltafaucet.my.salesforce.com*servlet*servlet.ImageServer?oid***DA*******KorJ&esid*****I*****P*TPC****Eric*ref:***DA*KorJ.*****I*w**Fw:ref

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Delta Faucet Co.

Complaint issue
Reported by GetHuman3850764
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 477 others
0 customers following this

Timeline

GetHuman3850764 started working on this issue
Oct 29th, 2019 10:14pm