My plan says that crowns are covered **%. I had a crown removed (to get to the tooth t...

GetHuman-dndwill's customer service issue with Delta Dental from October 2018

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The issue in GetHuman-dndwill's own words
My plan says that crowns are covered **%. I had a crown removed (to get to the tooth to fill a cavity). It was gold and was replaced with a ceramic porcelain (I didn't request this material, it's just what the dentist used). Delta has only paid less than *** dollars on my bill and I am being charged *,*** dollars out-of-pocket. Why hasn't Delta paid the share (** percent) listed in my plan? Thank you for any info. you can provide about this.
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Delta Dental

Customer service issue
Reported by GetHuman-dndwill
Oct 13th, 2018 - a mon ago
I have an issue with Delta Dental too
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Seen by 2 customers so far
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GetHuman-dndwill started working on this issue
Oct 13th 2:01am