Delta Airlines Customer Service Issues

Hello, I need assistance with a refund for my flight that was impacted by the travel ban. I had originally booked the flights in February [redacted], rescheduled for May [redacted], and then to August [redacted]. Three days before the August 8, [redacted] flight from Frankfurt to Detroit/Grand Rapids, I requested a refund. I received the confirmation of the refund request, but have not heard anything from Delta since. I booked the tickets through a travel agency in Germany, but they were unable to assist as I cancelled directly with Delta. The refund request number is DC[redacted]2 from August 5, [redacted]. I have been unable to reach Delta by phone, Twitter, or Facebook. How can I contact Delta to inquire about the refund process? Thank you for your assistance.

Flight Delays and Missed Connection My boyfriend, Garrett C., and I were scheduled to take Flight [redacted] at 6am. We received an email at 3:52am notifying us of a delay until 8am. Despite being en-route to the airport, the flight was further delayed until 10am due to intercom issues involving a light bulb in the lavatory, as explained by a Delta gate representative. Subsequently, the departure was pushed back an additional 2 hours, causing us to depart at 12pm after a 7-hour airport wait, resulting in the missed connecting flight to Belize. The situation was frustrating, especially considering the delayed maintenance actions and miscommunication about the departure time. Consequently, we lost a full day in Belize and were unable to obtain a refund for our $[redacted] per night hotel stay. We are extremely disappointed with the experience and hope for some resolution after this meticulously planned trip went awry.

I encountered difficulties booking online, so I was advised to contact [redacted], which was presented as Sky Team, a booking partner of Delta. I made the reservation through the representative I spoke to and obtained a confirmation number and flight details. The agent also deducted the amount of our e-credits from the total fare. As a first-time customer, I am worried that this might be a scam. Please respond promptly.

Subject: Unacceptable Service Experience To Whom It May Concern, I am writing to formally lodge a complaint regarding a recent flight experience with your airline. As a loyal Sky Miles member with the American Express Gold Card, I expected a certain level of service, particularly in regards to the benefit of a free checked bag. Unfortunately, on my most recent trip from Southwest Florida to South Germany, I encountered an issue where I was not permitted the complimentary baggage allowance despite booking with my AMEX Delta Gold Card. This oversight resulted in significant inconvenience for me as I was unable to have my luggage checked without additional charges. I have faced similar challenges in the past with the handling of my gold AMEX card by German personnel, but this particular incident has left me without my belongings for my trip. To address this matter, I kindly request written confirmation of my entitlement to a free checked bag for my return flight to STR. Additionally, I seek either the provision of a suitcase to my Englewood address or reimbursement for the purchase of one before my next journey to STR. I also anticipate the waiver of one additional baggage fee for my future travels. I trust that we can resolve this issue promptly and amicably. Thank you for your attention to this matter. Sincerely, Jens K. [redacted] Gulf Blvd Englewood, FL [redacted]

I have been attempting to contact someone regarding a canceled Delta trip from LAX to Brisbane, Australia in June [redacted] due to Covid. Despite many attempts over several months, I am consistently placed on hold for extended periods. When my flight was canceled, I was informed I had until year-end to rebook but never received confirmation. I am now seeking guidance on how to obtain credit for this flight and reapply it to a different one. The current ticket prices for US-Australia flights are too high, with my original $[redacted].55 ticket now costing over $[redacted]. My name is Dawn Roe, and I flew roundtrip from LAX to Brisbane on flights [redacted] and [redacted] operated by Virgin Airlines but booked through Delta. I was assured by Delta that the ticket credit would come from them. My reservation's confirmation code is HB8GPV, and the Ticket Receipt # is [redacted][redacted]. You can contact me at [redacted] or [redacted]. Thank you for your assistance, Dawn Roe.

October 29, [redacted] Edward Bastian Chief Executive Officer Delta Airlines [redacted] Delta Blvd. Atlanta, GA [redacted] Dear Edward Bastian, This letter is a reiteration of a previous correspondence dated July 20, [redacted]. I have attempted to contact Delta's customer service through various channels with no success and now seek clarification regarding using my voucher for a trip to Florida in January. I am uncertain about the voucher value and how to redeem it for my wife's and my tickets. The voucher lists four individuals, including Dean James Pawlicki, Mary Jane Pawlicki, Diane Marie Burns, and Richard D. Burns. Could you confirm if each person is entitled to $1,[redacted].85? Additionally, as my brother-in-law made the ticket purchase with his credit card, and we reimbursed him, how should the redemption process be handled? I am interested to know if the voucher balance can be split across multiple trips or if any remaining value can be refunded post the Florida trip. For reference, my SkyMiles number is [redacted] and the old ticket number is [redacted][redacted]. Diane Marie Burns' SkyMiles number is [redacted], with an old ticket number of [redacted][redacted]. As senior citizens, detailed guidance on using the Delta Airlines app for booking would be highly appreciated. Sincerely, Richard D. Burns

In March [redacted], my wife and I purchased Delta tickets for flights from Rochester, NY to Minneapolis/St. Paul. Due to Covid-19, Delta allowed us to cancel and offered to hold our funds for future use. We rebooked, choosing Delta Flight #[redacted] on December 2, departing Rochester at 6:26am and arriving nonstop in Minneapolis/St. Paul at 8:10am, with the return on December 6 on Delta #[redacted] at 8:25pm and landing in Rochester at 11:46pm. However, the flight numbers have changed, and we are now scheduled for a one-stop Flight #[redacted] departing Rochester on December 2 at 6:15am, connecting in Detroit to Flight #DL2925 departing at 8:25am and arriving in Minneapolis/St. Paul at 9:30am. We are unsure how to inform Delta of these changes swiftly and secure seats on these flights. Any advice would be greatly appreciated. Thank you, Bruce & Kathy Beardsley

I needed to fly urgently to Nashville due to a family emergency. Unfortunately, after my brother's heart transplant, my dog also needed to be put to sleep, forcing me to change my travel plans last minute. I had to cancel my return flight from Nashville to NYC. However, contacting Delta has been a challenge. I tried calling and chatting, as well as speaking with the ticket desk at BNA, but haven't received the assistance I need. Given the difficult circumstances I've faced, I kindly request a credit for the unused ticket. Even though I am aware the ticket is non-refundable, I hope for some understanding and flexibility in this situation. Your help in resolving this matter would be greatly appreciated. Thank you, S. J.

I am requesting a refund for my purchase on September 5th, [redacted]. I departed from LAX at 7:30 am, had a 45-minute layover in Atlanta, switched planes, and ultimately arrived in Jackson, Mississippi around 5 pm. I had bought a $27 insurance policy when I booked the flight back in July, which I was informed was refundable. However, on the 5th of September, I had to buy an additional $30 insurance, which I paid for in cash, and was told it was also refundable. Despite this, I have not received any reimbursement yet. I am unsure of the next steps to take to receive my refund. Please advise me on how to proceed. I used my CASH APP card for the original purchase and would like the refund to be processed to my new bank account and card. Thank you for your assistance. - D. Shadden

My luggage did not arrive in Orlando as expected from Detroit. A Delta baggage claim representative informed me that my bag was on another flight to Orlando and would be delivered to my hotel at Pop Culture Resort in DisneyWorld. The Delta staff mentioned the bag would arrive in the afternoon, but it has not been delivered yet. I am trying to locate its current status. I attempted to track it using the website and entering the provided reference number, MCODL23264, but the site kept indicating that the number was incorrect, hindering my tracking efforts.

Hello! I flew with Delta Airlines yesterday, December 1st, departing at 3:50 PM from Paris Charles de Gaulle Airport to Guatemala City with a long layover in Atlanta. This morning, I flew from Atlanta to Guatemala City at 10:00 AM and arrived at 12:30 PM. Unfortunately, my checked suitcase was missing upon arrival in Guatemala City, even though I was assured at check-in in Paris that it would be with me all the way. As I don't speak Spanish, I couldn't find a Delta representative at the airport. Being part of a group, I had to leave the airport without the chance to file a claim. The missing suitcase is a bright yellow carry-on with a tag containing my contact information. Dominique J., 1 Avenue du Champ de la Roche, [redacted] Saint Brevin les Pins. Phone: +[redacted]4.

Dear Sir or Madam, I made a flight booking on December 25th through your website for a trip from Cairo, Egypt, to Lincoln, USA. Despite the payment deduction of approximately 9,[redacted] Egyptian pounds from my MasterCard, I have not received any confirmation regarding the reservation. Kindly assist by either confirming the booking or refunding the amount deducted. Your prompt attention to resolving this matter would be greatly appreciated. Best regards, AHMED OSAMA RABIE ELSHERBINY ELHARAIRY

I recently rescheduled my ticket for a different departure date and opted to upgrade to first class. However, I encountered an error message advising me to revisit the seat map as the transaction couldn't go through. It was stated that the upgrade was non-changeable and nonrefundable. I re-entered my credit card details, paid again for the upgrade, but faced the same error message. This process contradicts the advertised easier and more convenient flight change policy. The struggle makes me wonder how it was previously. Assistance would be greatly appreciated.

Dear Sir or Madam, On December 25th, I made a flight booking on your website from Cairo, Egypt to Lincoln, USA. However, I have not received any confirmation for the reservation. An amount of approximately 9,[redacted] Egyptian pounds has been charged to my MasterCard without any confirmation from your end. Kindly assist me by confirming the reservation promptly or processing a refund. I would appreciate it if you could address this matter urgently. Best regards, AHMED O.R. ELHARAIRY

Hello, I have a reference number for my Airline Booking Line reservation: GECKYWK. I am interested in upgrading my seat to first class. I am flexible with the flight schedule on the 12th and am willing to pay the additional cost. Due to mobility issues, it would be much more convenient for me to access a first-class seat as I will be traveling alone. Thank you, Raina S.

Hi Delta Airlines, I was very disappointed to be charged for luggage on my trip home from Boston. When I bought my flight back in [redacted], luggage was free. We booked new flights with our vouchers but had to pay for two cases. My sister and I each paid £[redacted], then had to pay another £[redacted] for the new flights and $[redacted] for the cases. I am very upset about the prices; I already thought the flights were expensive without having to pay extra for luggage. We flew from Dublin to Paris, then Paris to Boston, it was too much money for the flights and extras. Thank you, Deborah M.

I am Deborah Mcalinden, and I had booked a trip from Dublin to Paris and then Paris to Boston with two flights costing €[redacted] each in May [redacted]. Later, on November 19th, I booked new flights and paid another £[redacted] each. Initially, our first flights included free luggage, but we were charged $[redacted] for two cases on our recent flights. I am disappointed by this extra cost as we had already paid a significant amount for the flight tickets. I would appreciate a refund for the luggage fees, considering the expenses incurred for the flights. Thank you, Deborah Mcalinden

I made a reservation for a flight from Minneapolis to Las Vegas but had to cancel it, now holding reservation credits with Frontier and Spirit Airlines for future use. I am interested in using these credits for a flight from Duluth, MN to Phoenix, AZ, departing on February 1st and returning on February 12th, seeking a non-stop round trip. I have a SkyMiles account from some time ago with 10,[redacted] miles on it, although I do not have my card. Any assistance you can provide would be greatly appreciated.

Hello, I purchased a plane ticket for a flight on December 8 to Abidjan with booking reference 2I6EGZ. My name is Takoue Ozoua Grace Esther. I requested the travel agent to change the departure date to December 16, but they deleted my ticket and are now asking for double the amount. I urgently need to use the original ticket as I am traveling for my father's funeral and cannot afford the additional cost. Kindly assist me in retrieving my original ticket. Thank you.

My partner and I purchased tickets for a flight from Amsterdam to Aruba for my sister's wedding, but due to a change in the wedding date caused by Covid-19, we had to cancel our trip within 24 hours. We were assured a refund within 10 working days as per Delta's policy. However, it has been over a month and a half, and despite contacting Delta Airlines ten times, we have not received our money back. The responses we've been given are vague, and we are frustrated by the lack of information on the delay. We have even been disconnected by Delta Airlines USA after waiting on hold for over an hour. We no longer wish to deal with Delta Airlines due to this poor customer service and just want our refund promptly. Please contact me at +[redacted]2 to provide a solution and the necessary details for our cancelled flight.