Delta Airlines Customer Service Issues

Dear Delta Corporate, I hope this message reaches your attention. I would like to express my concerns with the recent stance on voter ID laws. As a frequent flyer with Delta, I am surprised by the company's opinion that requiring an ID to vote is considered racist. I find it puzzling that while I am always asked for identification when flying, Delta seems to imply that minorities would struggle to obtain an ID to vote. This assumption is disrespectful and discriminatory. It appears hypocritical for a company to take a strong political stance while requiring identification for other purposes. Your decision has led me to reconsider using Delta for my travels. I believe it is important for companies to stay out of politics and focus on providing quality services. I hope Delta will reconsider its position and focus on its core business. Thank you for your attention to this matter.

I booked flights for two people departing from Dayton, OH to Las Vegas, NV, which have been changed twice. Originally seeking first class, the prices fluxuated during booking. After calling, I was accommodated with flights in Comfort+ to Minneapolis, then first class to Vegas and back with two layovers in Atlanta and Detroit, both in Comfort+. My wife and I have mobility challenges and prefer fewer layovers. I have tried contacting Delta Customer Care multiple times but experienced long hold times, three hours currently. Attempts to reach corporate were unsuccessful, making me consider contacting the Better Business Bureau for resolution. Delta's customer service is disappointing.

Delta's recent stance on Georgia's voter integrity law has led me to reconsider my loyalty as a customer. The contrast between the ID requirements for boarding their planes and their statements on voter identification seems hypocritical. I have made the decision to no longer fly with Delta, choosing to explore other options for my travel needs. The alignment with certain political ideologies and the potential relocation of their corporate headquarters are points I find concerning. I believe in the importance of voter integrity and equal access to voting, including the requirement of identification. Delta's current actions and affiliations do not align with my values. I hope to see positive changes in the future from the leadership at Delta. Faith Kerry.

As a long-time Silver Medallion member since the Northwest acquisition, my wife and I are disheartened by Delta's recent statements regarding the Georgia election law. The shift in position appears driven by a small yet vocal group, which does not align with the values of your company or the African-American community. We have enjoyed our experience with Delta, but if this is the new direction, we may have to explore other options due to decreased benefits and the challenges of modern travel. It is essential for Delta to refrain from political involvement and focus on business operations. Failure to do so could result in the loss of loyal customers like us. Regards, I. Pongracic

I will not be flying with Delta due to their response to Georgia's voting laws. They have shared incorrect information about the new laws. Colorado's laws are not as good as Georgia's, and New York and Delaware have stricter laws. Voter ID is widely supported, and I have had to show ID multiple times at airports, including when purchasing flights. I will choose to drive instead of flying with Delta unless they apologize. It's disappointing to see the political stance they have taken. I have friends and family who will also stop using Delta in protest. I am disheartened by Biden's actions at the border and his priorities as president. The image of him as a caring leader has faded quickly.

Delta should consider withdrawing support for the Georgia voter reform bill for three main reasons. Firstly, it is a matter of moral principle, as individuals should not have to endure lengthy waiting times to vote, particularly in minority precincts where access to water while waiting is restricted. Secondly, a significant majority of Delta's customer base are likely Democratic voters, as evidenced by past election results, which saw millions more Democratic supporters. Lastly, history shows the negative results of boycotting entities based on political ideologies, like when "Freedom 🍟 Fries" were popularized during the conflict in Iraq. Such actions were proven to be misguided, as the reasons for war were groundless and led to extensive financial costs and loss of American lives without achieving the intended goals of promoting freedom and democracy.

I made a reservation this morning for two families including six people under one credit card. The second family is now confirmed for the trip. We would like to split the charges among both families' credit cards. Could you please charge the cost of two travelers, David and Barbara J., on the credit card that was already used, issue a refund for the other four travelers, Stephanie, Mark, Allyson, and Cody G., and charge their portion to their credit card? It is important that this adjustment does not affect the reservation or seat assignments. The confirmation number for the booking is GDD8XQ.

I have a flight booked for May 20 from Cancun to Milwaukee. My confirmation number is H8547N, and my name is Jill Korowin. I am traveling with a small dog that fits under the seat and need to make a reservation for him. The wait time when calling is nearly three hours. I would appreciate a callback at [redacted]. I have tried reaching out multiple times without any luck. Thank you.

Due to the actions of Delta staff and incorrect information provided, I missed my flight. Unfortunately, I was unable to rebook as there were no available flights for the rest of the evening. I had requested reasonable accommodations for my service pet by providing the necessary health documentation, which was not properly addressed. I believe Delta should compensate me for the expenses incurred for the car service I had to use to travel between the airport and home due to their last-minute cancellation and delays which were not communicated to me adequately.

I traveled from Sacramento International Airport to Jacksonville, FL today. The journey from Sacramento to Atlanta, GA went smoothly. However, upon landing in Atlanta, finding Gate T08 for my connecting flight was challenging due to poorly placed signs. Despite reaching the gate on time, I was informed by your agent that my plane had departed and I would have to wait until tomorrow. As I was being issued a new ticket for the next day, boarding agents called to inquire about my whereabouts. I informed the staff that the plane was still at the gate, but they refused to assist me further. I expressed my situation of lacking funds, food, and accommodations but to no avail. I am currently stranded at the airport feeling tired, hungry, and alone.

Please assist. My partner and I, Jean and William S., encountered an issue with our flight GGT9SN. We were notified via email that our direct flight from Boston to Milwaukee was changed to a connection through Atlanta, which is not ideal. Unfortunately, I am unable to adjust the flight via my iPad and have been experiencing lengthy hold times. Seeking a re-routing to fly from Boston to Chicago and back. Kindly rebook us for July 7 on the 9:10 AM flight DL5602, returning on July 18 at 11:40 AM on DL5832. We would like to utilize our points for Comfort Plus seats. I want to highlight the challenges customers face with extended hold times and website compatibility issues on iPads to the management. Hoping for a prompt resolution to our request. We have been loyal Delta customers for years and are eager to travel, with this being our second Delta flight in [redacted]. Your attention to this matter is greatly appreciated. Jean S. Phone: [redacted]

Subject: Issue with Delta Flight Booking I wanted to bring to your attention an issue regarding my Delta flight from Tel Aviv to Atlanta via New York (JFK) on May 17th, [redacted]. I made the reservation on the Delta website on April 8th, [redacted], using my Diners Club Credit Card issued by Diners in South Africa. Approximately 10 days later, I noticed that the payment had not been processed through my Diners Club account. After receiving an email requesting card verification, I attempted to provide the required information but encountered a message indicating the transaction had failed. Despite reaching out to Diners in South Africa and Delta's office in Johannesburg, the matter remains unresolved. Several attempts to contact Delta's USA office have been unsuccessful, preventing me from discussing this issue directly. I am concerned about the potential cancellation of my booking and seek assistance in resolving this matter promptly. Thank you, Eric B.

Dear Delta, I have some concerns as a loyal occasional passenger of your airline. Recently, I discovered that Delta Airlines is using its influence to affect Georgia's voting laws. This troubles me greatly as it appears to push a strong leftist agenda on the state. The requirement for minorities to have a driver's license is essential for various everyday activities, such as driving, housing, banking, and more. It is crucial that everyone has access to these services. This feels like an attempt to suppress Republicans and Conservatives. Regrettably, I will no longer be flying with Delta Airlines and will inform my acquaintances about this decision. Let's focus on providing exceptional flying experiences! It's like the saying goes – "Get woke, go broke!" I will actively discourage others from choosing your airline in the future. Why is Delta alienating its own customers? Sincerely, J.

I booked a roundtrip flight from VPS to BXN for June 16 to June 23. Our return flight from BZN to Atlanta has us seated separately in middle seats across three rows. We specifically reserved Comfort+ seats ahead of time to sit together due to health concerns, as I'm a disabled veteran on oxygen, supported by my wife and sister-in-law. It's vital we sit together. Please assist in resolving this situation. Reservation # F94Y32. Additionally, our SkyMiles weren't applied during booking. My name is Kenneth T., email [redacted], phone [redacted]. Thank you.

I flew on Delta Flight DL [redacted] from MSP to Denver on April 29, [redacted]. Since Covid last year, I've chosen Delta for their safety measures. However, I was disappointed with this flight. I sat next to a family of 4, all with masks below their noses. The flight attendants didn't address this during snack service. I urge Delta to enforce mask regulations more strictly. I plan to raise awareness on social media about this issue. I have photos of passengers not wearing masks while talking.

I recently discovered that my first flight on the return leg of my journey has been rescheduled from June 5th at 2:30 p.m. to a new departure time at 6:00 a.m. Unfortunately, this change does not align with my schedule while I am in Austin. I am not seeking a refund as I carefully selected my flights when prices were lower. The unexpected significant time alteration by Delta Airlines has now complicated the planned activities of my trip. I am looking for a flight returning to Indianapolis from Austin on June 5th after 2:00 p.m. If necessary, departing on June 6th in the afternoon is acceptable as long as I arrive in Indianapolis before 10:00 p.m. I only fly a few times annually, always choosing Delta, so this situation is quite disappointing and I hope for a satisfactory resolution.

I attempted to book a flight from Manchester to San Francisco on May 5th, departing at 5:55 am with a stop in Amsterdam. Nevertheless, I encountered a payment error and was unable to complete the transaction. Afterward, I booked a flight elsewhere. Unexpectedly, I received a confirmation email from Delta stating that I was booked for a flight on May 4th, traveling through Amsterdam to Seattle. This booking is incorrect in date and destination. I am requesting an immediate cancellation for Lorin Dale Mussell and Amani Canady Mussell without any charges. It is crucial to resolve this promptly as the flight is in three days. Kindly confirm the cancellation via email to avoid any reimbursement process. Thank you for your attention.

Subject: Reviewing Seat Changes for Maui Flight I am reaching out regarding my upcoming flight to Maui in July using Skymiles. Initially, I secured good seats far in advance. However, Delta has since altered my seating arrangement multiple times, resulting in less desirable seats. I kindly request Delta to reassess my situation and reinstate seats similar to my original selection. If the middle seat policy has changed, I am willing to accommodate the adjustment. You could assign my companion to the window seat and myself to the middle seat in the same row. I appreciate prompt attention to this matter. I am a loyal Delta customer and value the service provided. Your assistance in restoring my preferred seating arrangement would be greatly appreciated. Thank you for your time and consideration.

Recently, Delta updated my itinerary for my trip from DTW to LHR round trip scheduled for 7/27/21-8/4/21. Unfortunately, the alterations to my 7/27/21 flights have significantly extended my layover in ATL, leading to an impossible connection in ATL on 8/4/21. I am urgently seeking to adjust these flights. However, I've encountered issues with the "Modify Flight" feature, faced extensive hold times of approximately 5.5 hours when trying to reach the reservation phone line, and uncertain wait times for connecting with a live customer service agent via chat.

Last night, I checked in for my flight from Wausau, WI to Minneapolis, MN on Flight DL [redacted] this morning, departing at 7:15AM on May 4, [redacted]. I pre-paid a $30 luggage fee during check-in on May 3. However, upon arriving at the terminal today, Delta informed me that there was no record of my prepayment and I had to pay the fee again. The Delta representative advised me to reach out to Delta if I noticed two charges on my credit card. Upon checking my American Express account, I confirmed two $30 charges from Delta Airlines, one on May 3 and another on May 4. I've been attempting to contact Delta for a refund, but I keep getting placed on hold with an estimated wait time of 3 to 21 hours.