The below is from one of our clients who had a dell visit and was not best pleased:**Th...

GetHuman4924647's Complaint issue with Dell (UK) from June 2020

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The issue in GetHuman4924647's own words
The below is from one of our clients who had a dell visit and was not best pleased:**The Dell engineer turned up. Completely unannounced. I was on my way out of the door at the time so had to delay my appointment.**He turned up with no mask and no gloves. He dropped cables on my very expensive and new oak dining room table which has now been scratched.**I asked him if his company provide masks and gloves. He said no but did say he had gloves in his car!!! Why he didn’t wear them is beyond me.**He then proceeded to cough before leaving my property.**As you can appreciate I’m not impressed and would like to make a formal complaint.**It’ll be good to hear how they propose addressing the scratch on my table and how they explain sending engineer into someone’s house without any protective equipment**END***to an extent we understand his concerns, the engineers should be taking proper precautions at this time to ensure they have the protective gear and use matts when doing work on clients surfaces. I'm not sure what can be done but a response would be appreciated so that we may pass it on.

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Dell (UK)

Complaint issue
Reported by GetHuman4924647
Jun 8th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 16 others
0 customers following this

Timeline

GetHuman4924647 started working on this issue
Jun 8th 7:27am