several calls to customer services each time promise to call back... never do..im await...

GetHuman-ajsblac's customer service issue with Dell (UK) from September 2018

Help with my Dell (UK) issue
The issue in GetHuman-ajsblac's own words
several calls to customer services each time promise to call back... never do..im awaiting delivery of my computer...there is a blockage somewhere...please read the following...***Mon **********, **:****Dear Andrew,** ** **Thank you for your email and I hope you are doing well.** **This is with regards to your email and please accept my apologies for the hassle and delay caused. I was following up your order status and I have noticed that, the order is schedule for delivery **.**.**** and if you wanted to add any additional request, we cannot request the carriers as you need to update on the below link.** **UK mail Tracking Link* https:**www.ukmail.com*manage-my-delivery*manage-my-delivery - Select the third option customer reference and updated the order number and postcode to get the details. ** **Kind Regards,**Edwin Besterwitch**Senior Customer Care Associate for UK and Ireland**Dell EMC * UKI Customer Care**UK Customer Service *****-***-******Ireland Customer Service ****-****-***-*****Work Schedule *:** am – *:** pm GMT Monday – Friday** **If you prefer to receive exclusive offers and latest updates then please click on Subscribe**If you do not wish to receive any communication. You can ask us to stop any time by clicking Unsubscribe.** * *--- Original Message ---*From: "andrew smith" ******@***.com**Received: ******* **:**:** AM BST*To: "Edwin Besterwitch" *UKI*CSMB*IB@dell.com**Subject: Re: Dell Service Request*************EXTERNAL EMAIL**Please report any suspicious attachments, links, or requests for sensitive information.**edwin**cant find any tracker info... had no contact from courier...*if i stay in all day waiting for a delivery that doesn't happen i wont be best pleased**suggest you let me know asap what's going on today if anything**thanks*andy**From: Edwin Besterwitch *UKI*CSMB*IB@dell.com**Sent: ** September **** **:***To: *****@***.com*Subject: Dell Service Request********** **********-********-************ **Dear Andrew,** **Thank you for contacting Dell Online Customer services, my name is Edwin Besterwitch, your resolution specialist. **I was assigned to assist you with the online request you have initiated for the order********** which, I am following and the order is shipped. It has be updated that, estimated time of arrival is on or before **.**.****. At time of delivery, you will receive a notification from the carriers providing you a one hour timeslot for delivery. I have sent an email to our business partners to schedule the delivery for **.**.****.**The Tracking Link* https:**seal.syncreon.com*synview-online.moc*utrack**live*brk.syn*dell*.w?Cust*No**********&Order*No************Once, you notice that, the order is out for delivery and you can track the delivery vehicle by using the below link. **UK mail Tracking Link* https:**www.ukmail.com*manage-my-delivery*manage-my-delivery - Select the third option customer reference and updated the order number and postcode to get the details. **I hope the above information will be very helpful. **I’m closing the Service Request********** as resolved satisfactorily. **I will now close the case I had opened for you in Customer Care. As soon as I close this service request, you will receive a short email survey. It relates specifically to your interaction with me, as your Customer care resolution Specialist and the service I provided during the course of this case.** **Page *: Contains a * star rating, * being the highest & * the lowest.**Page *: Contains a question to know if you consider the issue to be resolved.** **If you have feedback for any other department or overall comments on your Dell experience you can use the comments box. This feedback is received by the Care Leadership team to assess and improve our services.” ** **Kind Regards,**Edwin Besterwitch**Senior Customer Care Associate for UK and Ireland**Dell EMC * UKI Customer Care**UK Customer Service *****-***-******Ireland Customer Service ****-****-***-***
GetHuman-ajsblac did not yet indicate what Dell (UK) should do to make this right.
I have an issue with Dell (UK) too
How GetHuman-ajsblac fixed the problem
GOT THROUGH TO THE PERSON I PLACED THE SALE WITH...TOLD HER SHE HAD A CHOICE... MONEY BACK ORDER CANCELLED OR..IT GETS DELIVERED TODAY....IT GOT DELIVERED TODAY
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Dell (UK)

Customer service issue
Reported by GetHuman-ajsblac
Sep 28th, 2018 - 19d ago
I have an issue with Dell (UK) too
Fixed
GetHuman-ajsblac shared how to fix
Seen by 3 customers so far
Similar issue to 12 others
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GetHuman-ajsblac started working on this issue
Sep 28th 11:12am
GetHuman-ajsblac confirmed the issue is fixed. Hooray!
Sep 29th 9:45pm