NAME: JOE RABIN E-MAIL (JRABIN@SBCGLOBAL.NET*HAVE DELL OPTIPLEX ***(BOUGHT IT NEW)...BE...

GetHuman5733267's customer service issue with Dell - Tech Support from February 2021

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The issue in GetHuman5733267's own words
NAME: JOE RABIN E-MAIL (JRABIN@SBCGLOBAL.NET*HAVE DELL OPTIPLEX ***(BOUGHT IT NEW)...BELIEVE OPERTATING SYSTEM IS*WIN * (DONT BELIEVE IT'S WIN **)...SERVICE TAG (GK*TCP*)...ASSET TAG **IMAGE SERVER ***** EXPRESS CODE *********** BIOS A** *SUPPORT TAG ********.*****PROBLEM**** CANT BOOT INTO WINDOWS....*GET MESSAGE HARD DISK *VV*TYKW-*F*A PROTECTED BY PASSWORD ENTER*PASSWORDOR PRESS ESC..,.IF ESC IS USED DISK REMAINS LOCKED ??? DOES*NOT SEE C DRIVE SO IT CAN'T LOAD WINDOWS....*ALL DIAGNOSTICS (SHOW PASS) SO DON'T BELIEVE THE HARD DRIVE IS BAD*BELIEVE IT MIGHT HAVE PICKED UP MALWARE OR VIRUS TO LOCK THE HD ???*DON'T KNOW...HAVE TRIED TO RESET MY BIOS...LEGACY UEFI...DONE IT ALL AND*STILL CANT BOOT INTO WINDOWS....PLEASE HELP GOT TO BE SIMPLE KEYBOARD*ENTRY TO UNLOCK THE DISK OR A MASTER PASSWORD TO USE FROM DELL ???*PLEASE HELP !!

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Dell - Tech Support

Customer service issue
Reported by GetHuman5733267
Feb 8th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 620 others
0 customers following this

Timeline

GetHuman5733267 started working on this issue
Feb 8th 4:44pm

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