I purchased a computer from a friend and she can't remember her password so my boyfrien...

GetHuman5638179's customer service issue with Dell - Tech Support from January 2021

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The issue in GetHuman5638179's own words
I purchased a computer from a friend and she can't remember her password so my boyfriend tried to reset it and now when It boots up first thing it asks for is a system password then asks for a hdd password then when I hit enter the dell logo comes up n and asks for password again help pls

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Dell - Tech Support

Customer service issue
Reported by GetHuman5638179
Jan 9th, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 610 others
0 customers following this

Timeline

GetHuman5638179 started working on this issue
Jan 9th 6:04pm