My computer is under warranty until January **, ****. Service tag *: H**P*Y**Express se...

GetHuman5633637's Warranty Claim issue with Dell - Tech Support from January 2021

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The issue in GetHuman5633637's own words
My computer is under warranty until January **, ****. Service tag *: H**P*Y**Express servie code: *************It is not holding a charge well. When I charge it and then take it off the charger after at least overnight, it immediately drops to **%. That is where I start. After using the computer off the charger right now for less than one hour, it has **% remaining. **This seems like a very quick discharge and the fact that it starts at **% right after charging indicates that there is something wrong with either the battery or the computer itself. **I'm quite disappointed. This is the second time I've had to have intervention from tech support in the first year. **Please contact me so we can come up with a plan to rectify this situation. Thanks.**Debbie

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Dell - Tech Support

Warranty Claim issue
Reported by GetHuman5633637
Jan 8th, 2021 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 607 others
0 customers following this


GetHuman5633637 started working on this issue
Jan 8th, 2021 1:59pm