We received a new laptop, order * *********. After spending a couple of weeks getting e...

GetHuman5471079's Warranty Claim issue with Dell - Tech Support from November 2020

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The issue in GetHuman5471079's own words
We received a new laptop, order * *********. After spending a couple of weeks getting everything loaded, my wife needed to do a Zoom meeting with her work. We received a message that stated "camera not found and audio not found". It was supposed to have an HD webcam installed and even indicated this on a sticker on the laptop. Her office IT person checked and said it doesn't have one installed. This is very necessary for her work and must be resolved.

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Dell - Tech Support

Warranty Claim issue
Reported by GetHuman5471079
Nov 17th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 651 others
0 customers following this

Timeline

GetHuman5471079 started working on this issue
Nov 17th, 2020 6:06pm