Hello,**My laptop an XPS ** **** which is only a month old now is having battery issuse...

GetHuman-kayrippy's customer service issue with Dell - Tech Support from October 2018

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The issue in GetHuman-kayrippy's own words
Hello,**My laptop an XPS ** **** which is only a month old now is having battery issuses. Just occurred last night. When I plug in my laptop to charge, there is a flashing orange light in the front, and when I hover over the battery icon on the lower right hand corner it says “battery plugged in, not charging”. When I unplug the laptop charging cable the laptop goes dead and I can’t tune it on unless it is plugged in. **I am in China studying overseas so phone calls are very expensive and not convenient. **Thank you,**Kay Rippy
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Dell - Tech Support

Customer service issue
Reported by GetHuman-kayrippy
Oct 13th, 2018 - a mon ago
I have an issue with Dell - Tech Support too
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GetHuman-kayrippy started working on this issue
Oct 13th 12:27am