Before contacting them, items GetHuman-mbanist may need:
Name, Order number, Billing address, Email address on the account, Machine serial Number, and Machine product number
The issue in GetHuman-mbanist's own words
Hi - I have just purchased an ex-business Dell Vostro **** laptop that I am trying to use but someone has password locked the bios and the boot disk order cant be changed from primary (network) to hadr drive - I have got a new SSD in it but I cant unlock the bios to load windows? I am advised there is some kind of master passcode to enable me to do this on the unlock screen? (I have already tried resetting the cmos but password lock is still there? help!
GetHuman-mbanist did not yet indicate what Dell - Tech Support should do to make this right.
I have an issue with Dell - Tech Support too
How GetHuman-mbanist fixed the problem
We are waiting for GetHuman-mbanist to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.