Dell ****cnw Color Printer*Service Tag *GKPGM***Computer: Dell Inspiron **** Laptop*Ser...

GetHuman-mleithol's customer service issue with Dell - Tech Support from September 2018

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The issue in GetHuman-mleithol's own words
Dell ****cnw Color Printer*Service Tag *GKPGM***Computer: Dell Inspiron **** Laptop*Service Tag JTLKQZ**Express Service Code *************My questions:*Is my printer’s wireless radio broken?*What is a DHCP lease?**This computer and printer are both at least * years old, maybe older and have worked flawlessly in this configuration. Printer and laptop are connected wirelessly over AT&T *Wire router.*Problem started about * weeks ago – document wouldn’t print because Windows said that the printer was offline. I rebooted the printer, computer and wireless router. No change.**Status light on printer is green. Window on printer says Printer Ready.*Printer window also says Wireless Status – No Reception.*When I try to print, error message on laptop now says -* The printer couldn’t print Microsoft Word, Dell****cnw printer problem.*I am unable to uninstall the printer from the Devices window.*When I connect via USB cable, it prints OK.*I have downloaded and run the latest driver (****) – no improvement.**So. Do I need a new printer?*-Marty

GetHuman-mleithol did not yet indicate what Dell - Tech Support should do to make this right.

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Dell - Tech Support

Customer service issue
Reported by GetHuman-mleithol
Sep 8th, 2018 - 3 years ago
Fixed
Seen by 27 customers so far
Similar issue to 960 others
0 customers following this
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Machine serial Number
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Timeline

GetHuman-mleithol started working on this issue
Sep 8th, 2018 9:41pm
GetHuman-mleithol indicated the issue is not fixed yet.
Sep 8th, 2018 11:37pm
GetHuman-mleithol confirmed the issue is fixed. Hooray!
Sep 10th, 2018 1:56am
GetHuman-mleithol confirmed the issue is fixed. Hooray!
Sep 12th, 2018 12:17am

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