Dell Out of Warranty Support,**Hello, my name is David Terruso. I'm writing on behalf o...

GetHuman-rtmath's customer service issue with Dell - Tech Support from August 2018

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The issue in GetHuman-rtmath's own words
Dell Out of Warranty Support,**Hello, my name is David Terruso. I'm writing on behalf of my parents, Robert and Lorraine Terruso. **I purchased this Dell computer for my parents a few weeks ago. It was delivered July **, ***** I can send you the Amazon delivery confirmation as proof if you need it. The first time my parents tried to use the DVD R*W drive to burn a CD, only two weeks later, they received an error message that there was no disc drive recognized. They called Dell tech support and were charged $** to have a support technician remotely access their computer and then map the DVD R*W drive. This service call cost $**.**I'm not sure how long the Dell warranty lasts, but as I said, this was * weeks from the date it was delivered to their doorstep. Regardless of the warranty, having their disc drive properly mapped should have nothing to do with any warranty because it didn't work from the day the computer was opened, they just hadn't had a need to try to burn a disc for two weeks. **I'm writing to request a full refund of the $** charge. When a Dell computer comes out of the box, a brand new computer, and the disc drive hasn't been mapped, that is a supplier error, not a user error, and they should've have to pay a dime to have the disc drive mapped because it should've come out of the box that way. This was Dell's mistake, and it is incredibly unfair and predatory on your part to charge them to fix your oversight. My parents are senior citizens and are not tech savvy, and I feel that they have been taken advantage of here, and I'm extremely upset.**I would like this refund to be processed ASAP. **If you need to reach me, please do so by email, BobbyP*****@***.com.**If you need to contact my parents, email them at *****@***.com.**Thank you for your time and consideration, I hope this unfortunate matter can be corrected so that my parents will continue to use Dell products in the future.**Sincerely,**David Terruso

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Dell - Tech Support

Customer service issue
Reported by GetHuman-rtmath
Aug 25th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 857 others
0 customers following this


GetHuman-rtmath started working on this issue
Aug 25th, 2018 8:33pm

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