Dell Out of Warranty Support,**Hello, my name is David Terruso. I'm writing on behalf o...

GetHuman-rtmath's customer service issue with Dell - Tech Support from August 2018

6 views | 857 similar | 0 following
Help with my Dell - Tech Support issue
First: share to improve GetHuman-rtmath's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rtmath to get a Dell - Tech Support rep on the line!
Always use the GetHuman Phone to call Dell - Tech Support. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-rtmath may need:
Name, Order number, Billing address, Email address on the account, Machine serial Number, and Machine product number
The issue in GetHuman-rtmath's own words
Dell Out of Warranty Support,**Hello, my name is David Terruso. I'm writing on behalf of my parents, Robert and Lorraine Terruso. **I purchased this Dell computer for my parents a few weeks ago. It was delivered July **, ***** I can send you the Amazon delivery confirmation as proof if you need it. The first time my parents tried to use the DVD R*W drive to burn a CD, only two weeks later, they received an error message that there was no disc drive recognized. They called Dell tech support and were charged $** to have a support technician remotely access their computer and then map the DVD R*W drive. This service call cost $**.**I'm not sure how long the Dell warranty lasts, but as I said, this was * weeks from the date it was delivered to their doorstep. Regardless of the warranty, having their disc drive properly mapped should have nothing to do with any warranty because it didn't work from the day the computer was opened, they just hadn't had a need to try to burn a disc for two weeks. **I'm writing to request a full refund of the $** charge. When a Dell computer comes out of the box, a brand new computer, and the disc drive hasn't been mapped, that is a supplier error, not a user error, and they should've have to pay a dime to have the disc drive mapped because it should've come out of the box that way. This was Dell's mistake, and it is incredibly unfair and predatory on your part to charge them to fix your oversight. My parents are senior citizens and are not tech savvy, and I feel that they have been taken advantage of here, and I'm extremely upset.**I would like this refund to be processed ASAP. **If you need to reach me, please do so by email, BobbyP*****@***.com.**If you need to contact my parents, email them at *****@***.com.**Thank you for your time and consideration, I hope this unfortunate matter can be corrected so that my parents will continue to use Dell products in the future.**Sincerely,**David Terruso

GetHuman-rtmath did not yet indicate what Dell - Tech Support should do to make this right.

How GetHuman-rtmath fixed the problem

We are waiting for GetHuman-rtmath to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Dell - Tech Support customer problems.
How Do I Get Technical Support for My Dell Computer?How do I get tech support from Dell?
Do you have a customer issue as well?
We can help you get Dell - Tech Support's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Dell - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rtmath fixes it.
This email address isn't valid

Dell - Tech Support

Customer service issue
Reported by GetHuman-rtmath
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 857 others
0 customers following this

Timeline

GetHuman-rtmath started working on this issue
Aug 25th, 2018 8:33pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians