When I ordered my new computer I ordered Microsoft Office ***.I was never told when I o...

GetHuman728114's customer service issue with Dell - Tech Support from May 2018

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The issue in GetHuman728114's own words
When I ordered my new computer I ordered Microsoft Office ***.I was never told when I ordered it that it is a one year subscription. I would have never ordered it knowing this. This was also supposed to have been put on my computer and it wasn't. In the process of downloading as I was being walked through the process I had seen that it was only good for one year. I asked the customer service rep to confirm which she did. I asked to cancel and to be refunded, and she said this could not be done. I made three different attempte to speak with a supervisor, and was denied because I did not want to give any information only to be transferred to a supervisor, and havig to tell my story twice. I am very frustrated today, and very dissatisfied, and I would like a refund for the Microsoft Office ***

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Dell - Tech Support

Customer service issue
Reported by GetHuman728114
May 29th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 440 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account
Machine serial Number
Machine product number

Timeline

GetHuman728114 started working on this issue
May 29th, 2018 5:33pm
GetHuman728114 indicated the issue is not fixed yet.
May 29th, 2018 6:44pm

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