When I ordered my new computer I ordered Microsoft Office ***.I was never told when I o...

GetHuman728114's customer service issue with Dell - Tech Support from May 2018

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The issue in GetHuman728114's own words
When I ordered my new computer I ordered Microsoft Office ***.I was never told when I ordered it that it is a one year subscription. I would have never ordered it knowing this. This was also supposed to have been put on my computer and it wasn't. In the process of downloading as I was being walked through the process I had seen that it was only good for one year. I asked the customer service rep to confirm which she did. I asked to cancel and to be refunded, and she said this could not be done. I made three different attempte to speak with a supervisor, and was denied because I did not want to give any information only to be transferred to a supervisor, and havig to tell my story twice. I am very frustrated today, and very dissatisfied, and I would like a refund for the Microsoft Office ***

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Dell - Tech Support

Customer service issue
Reported by GetHuman728114
May 29th, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 440 others
0 customers following this
Items needed
Order number
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Email address on the account
Machine serial Number
Machine product number


GetHuman728114 started working on this issue
May 29th, 2018 5:33pm
GetHuman728114 indicated the issue is not fixed yet.
May 29th, 2018 6:44pm

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