dell support assistant will not run or install. Also a repair ee installed windows home...

GetHuman-kwonawa's customer service issue with Dell - Tech Support from June 2018

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The issue in GetHuman-kwonawa's own words
dell support assistant will not run or install. Also a repair ee installed windows home premium, instead of profesional, like they had agreed to. *So this is a nice computer that now is always insecure, and not well working. *The two solutions i came up with would be to reinstall windows **, or windows * pro. * Please help.*Why will Support Assistant not install?* Need a new begining.**Thank you**P.S. also there is no recovery image on pc, and no way to get new install of original factory install image
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Dell - Tech Support

Customer service issue
Reported by GetHuman-kwonawa
Jun 3rd, 2018 - 6 mons ago
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GetHuman-kwonawa started working on this issue
Jun 3rd 11:50pm