Dell (Canada) Customer Service Issues

I contacted Dell yesterday to return 3 out of 4 items we purchased. The items are in good condition, but we no longer require them. Yesterday, I spoke with a phone representative who advised me to use Purolator return labels, which I was supposed to receive via email within 24 hours. I also chatted with a representative who gave me the same instructions. However, 24 hours passed, and I did not receive the labels. After calling again today, I discovered that they had an incorrect email address on file. After a 25-minute phone call, I was promised the correct email within 5 minutes. Unfortunately, it has been an hour since that conversation, and I am still waiting. It has taken about 2 hours of my time just to return an item to Dell. This process should not be so complex. Reference number or service request number is #[redacted]02.

I recently purchased a new Dell laptop from your website with order number #[redacted]71 a couple of weeks ago. Initially, I considered returning the Inspiron Laptop due to its slow performance, which I noticed others mentioning on forums as well. However, after adjusting some settings, I managed to improve its speed and performance. On Friday, December 7th, I received a call from your customer service team inquiring about whether I intended to return the laptop or keep it. They mentioned that if I opted to keep it, Dell would credit my credit card with $30.00. After further customizing the settings and becoming more acquainted with Windows 10 and EDGE browser, I have decided to keep the laptop. Kindly process the $30.00 credit to my credit card. For any further assistance, please feel free to contact me at [redacted] (Marven).

Subject: Issue with Dell Order Delivery I had a negative experience with Dell's online chat regarding my order. This is the third time the delivery date has been changed, leaving me dissatisfied. The lack of clear delivery information and a mere $4 discount does little to improve the situation. I am not seeking a refund, just a timely delivery so I can use my laptop as soon as possible. I hope Dell can work some magic to expedite the process and improve their customer service. Thank you, Joe T.

I have made two purchases eligible for Visa cash back and filed claims for both under numbers [redacted] and [redacted]. I have received $[redacted] for one claim but am still waiting for the $50 from the other. When inquiring about the delay, I was told there was no specific timeline for when it will arrive. Unfortunately, I faced difficulties reaching a supervisor for further assistance. Customer support directed me to Visa, despite my purchases being made from Dell. When requesting to escalate the matter, I was denied and then hung up on when asking for the representative's information. This experience has left me thoroughly dissatisfied, and I am contemplating leaving a negative review on Dell's site due to the misleading nature of the Visa cash back offer. Despite the relatively small amount of $[redacted], it has become a matter of principle for me, and I am considering taking official action against Dell's deceptive advertising practices.

Dell Canada advertised the Inspiron 11 [redacted] 2-in-1 laptop for $[redacted].99 with misleading information about a 128GB solid-state drive upgrade. Despite the ad's promise, I received a laptop with eMMC storage instead of an SSD. I contacted Dell customer service, but the representatives did not seem knowledgeable or helpful. The issue persisted from the pre-Black Friday ad through Cyber Monday. I’ve discussed the problem with multiple customer care representatives, but no satisfactory solution was provided. Communication was challenging, and it felt like they weren’t attentive to my concerns. Dell needs to address these customer service shortcomings promptly. To illustrate the discrepancy, I have shared relevant links for both the incorrect and correct laptop specifications. The inconsistency is evident between the advertised laptop and the one received. I expect Dell to honor the advertisement by providing the laptop with a 128GB SSD as promised for the advertised price. I have included links for comparison, highlighting the difference between the two laptop models. I anticipate a prompt resolution from Dell.

I am very disappointed with my Dell order. My order number is [redacted] placed on November 13. I received a desktop instead of the G515 laptop I ordered. The customer service representative, Lubna F, informed me that my order was changed to a desktop due to parts unavailability without consulting me. I returned the desktop and reordered a similar laptop. Lack of communication and breaching my privacy by emailing details to the wrong address were major concerns. I reordered today with order number [redacted]. I am requesting a hundred dollar discount as compensation for the inconvenience caused. I hope for a positive resolution to this matter.

I want to express my appreciation for your excellent product and fast service. Currently, we are making payments on a gaming laptop, model JFT84K2, for my daughter. Despite multiple repairs for casing issues and a replacement power cord, it seems like the power cord wires may have broken again, requiring us to use a substitute. The casing is loose once more, causing the keyboard to lift when the laptop is opened. Although these recurring issues are causing inconvenience, we are hesitant to send it in for repairs again because it stresses my daughter out when her laptop is away. It's a puzzle why these problems persist as the laptop is well looked after and not mistreated. I simply wanted to bring this to your attention and express my gratitude for your efforts. I look forward to purchasing from Dell in the future.

I'm not very familiar with technology, so I appreciate your patience. I am trying to add an email icon to my desktop. I have an old Dell Inspiron530 with Windows Vista. The serial number is FVL7BD1. If you need more information, please let me know. Can you please explain in simple terms how I can do this? Thank you so much.

My Dell computer consistently displays the following error message whenever I attempt to run the Dell Update: Error: Intel Optane(tm) Memory Pinning Unable to load DLL 'iaStorAfsServiceApi.dll': The specified module could not be found. (Exception from HRESULT: 0x8) Previously, Dell replaced my Hard Disk after an extensive diagnostic, which temporarily resolved the issue. However, the error resurfaced upon running the Dell update. I suspect that Dell may have provided me with a defective computer, which undermines its reliability. I invested in additional warranty due to concerns about Dell's product quality. Given the persistent error, I feel compelled to request a replacement computer from Dell. The recurring issue makes me apprehensive about updating the system. This situation is disappointing for a customer who previously viewed Dell as a dependable brand. I seek clarification on Dell's plan to address and rectify this matter.

I purchased the Inspiron [redacted] 2-in-1 laptop 8 months ago. Unfortunately, it has been in the repair center for 2 months. Despite being sent there 3 times and receiving online troubleshooting, the laptop remains defective. Initially, it died, and the Dell Repair Centre replaced the motherboard and other parts. Subsequently, I encountered blue screen issues. This is problematic for me as an online teacher. The blue screen appears, leading to a scanning process lasting at least 20 minutes. If you seek a reliable laptop, I advise avoiding this model. I am extremely frustrated and disheartened by Dell, questioning my loyalty of 15 years. Does this align with your commitment to providing the best customer experience? I have invested significantly in this faulty laptop and continuous issues disrupt my work. Repair efforts have yielded no solution. Are there further steps Dell can take to demonstrate good customer service?

Subject: Dissatisfaction with Dell Services Dear [Redacted], I am writing to address the poor service and misleading practices I have experienced with Dell. Four months ago, I purchased two laptops, followed by a tablet a month later through Dell Finance. I am looking to understand the process of closing my account and settling the finance agreement due to my disappointing encounters with Dell. My troubles started when the M.2 drive on one of the laptops failed shortly after purchase. Despite seeking assistance from tech support, I faced difficulties as they claimed no record of my purchase and service tag existed. Their response was both unhelpful and impolite. Subsequently, I resolved the issue myself by replacing the drive, only to encounter more problems with the laptop a month later, prompting me to seek a different brand. Furthermore, my recent purchase of a tablet was marred by a security hold and a unit arriving with a fracture. The overall customer service experience has been unsatisfactory, culminating in a frustrating attempt to utilize my rewards without success due to contradictory information from Dell representatives. I am keen to close my account using my Credit Union and conclude my association with Dell. I hope to connect with a representative in Canada as the call center interactions have been unproductive. I trust that Dell will address these concerns promptly. Sincerely, Coralie Darsey-Malloy