How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Delivery.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4.
Here is how our research team describes the way the Delivery.com phone system greets you: "Things are going well at delivery.com. Please choose from the following options: If you are a customer with questions about a food, alcohol, or grocery order or have questions regarding your delivery.com account, please press 1. If you are a current merchant on delivery.com, please press 2. If you are a merchant calling regarding an invoice or billing inquiry, please press 3. If you are a merchant interested in adding your business to delivery.com, please press 4."
Below are some clips we've found from Delivery.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling delivery dot com. Your call is important to us and may be recorded for quality assurance.
Please choose from the following options to help us direct your call.
Please listen to all menu options before selecting.
If you are a customer with questions on a food, alcohol, or grocery order, or book questions regarding your delivery dot com account, please press one.
If If if you are an individual customer, please press one.
If you are a Thank you for calling food, grocery, and alcohol.
This call is being recorded.
Please hold for the next available agent."
Excerpt from a call with Delivery.com
Sunday, January 14, 2024 6:29 AM
The first phone menu
"Thanks for calling delivery dot com. Your call is important to us and may be recorded for quality assurance.
Please choose from the following options to help us direct your call.
Please listen to all menu options before selecting.
If you are a customer with questions on a food, alcohol, or grocery order, or book questions regarding your delivery dot com account, please press one.
If you are a current merchant on delivery dot com with questions about your menu or order, please press two."
Excerpt from a call with Delivery.com
Saturday, April 13, 2024 5:32 AM
After you press 1
"If you are a merchant calling regard if you are an individual customer, please press one.
If you are a delivery dot com office corporate customer, please press two."
Excerpt from a call with Delivery.com
Wednesday, March 6, 2024 4:28 PM
After you press 2
"If you are a merchant calling regarding if you are a restaurant out alcohol, or a grocery merchant, please press one.
If you are a laundry merchant, please press two."
Excerpt from a call with Delivery.com
Thursday, March 14, 2024 2:32 PM
What are the hours and when should I call?
Delivery.com operates the call center for this 800-709-7191 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 3,145 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Delivery.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Delivery.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Delivery.com is Sunday.The most busy day to call is Monday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 3,145 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Delivery.com is Thursday.
Why call this Delivery.com number?
Below is a sample of recent calls to Delivery.com, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery status inquiry: "I want to know the delivery status of my product, which was supposed to be delivered by today evening."
- From a call lasting 3m 15s , Apr 9, 2024 2:48 PM
General inquiry: "Hello, I had a question about my recent order."
- From a call lasting 2m 43s , Apr 9, 2024 2:45 PM
Language preference: "Can you speak Hindi?"
- From a call lasting 6m 7s , Mar 23, 2024 2:06 AM
Language preference: "Can you speak Hindi?"
- From a call lasting 4m 18s , Mar 23, 2024 1:54 AM
Parcel delivery issue: "I call regarding a delivery that has been failed."
- From a call lasting 3m 11s , Mar 14, 2024 2:38 PM
Technical issue with audio: "Am I clear? Is my voice audio coming through?"
- From a call lasting 2m 7s , Mar 14, 2024 2:35 PM
Update address: "My name is not moving for a long while."
- From a call lasting 2m 53s , Mar 13, 2024 3:43 AM
Language preference: "I prefer Tamil language."
- From a call lasting 1m 49s , Mar 8, 2024 3:23 AM
Order status inquiry: "GGG order. Order number, one five One five one five two three."
- From a call lasting 2m 53s , Mar 6, 2024 4:28 PM
Order update inquiry: "I wanted to get an update on my order, which starts with #2827."
- From a call lasting 5m 40s , Feb 16, 2024 1:34 PM
More Ways to Contact Delivery.com Customer Service
There are of course other ways to contact Delivery.com customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Delivery.com provides this option.
As a last, sometimes only, resort- Delivery.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Delivery.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Delivery.com agent. This phone number is Delivery.com's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-709-7191 include Track a Package, Account Access, Missing Package, Request a Pickup, Refund and other customer service issues. Rather than trying to call Delivery.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Delivery.com has 1 phone number. It's not always clear what is the best way to talk to Delivery.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Delivery.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Delivery.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.