How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Defender.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Defender.com number should go right to a real human being
Below are some clips we've found from Defender.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Defender.
If you know your party's extension and would like to leave a message, please stay on the line.
Otherwise, please call back during business hours, or you can email c s at defender dot com, and a representative will contact you during business hours.
Welcome. Please enter your party's extension number to continue."
Excerpt from a call with Defender.com
Friday, January 19, 2024 1:23 PM
The first phone menu
"Thank you for calling Defender, your marine outfitter of choice.
Please note this call is being recorded for training and quality purposes.
To follow-up on an existing order, please press five.
To reach our outlet store, please press six.
All other callers, please stay on the line.
If you know your party's extension, please press one.
For product inquiries, please press two."
Excerpt from a call with Defender.com
Monday, March 25, 2024 3:44 PM
In fact, much of this information on this page is superfluous because this Defender.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Defender.com operates the call center for this 800-628-8225 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Defender.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Defender.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Defender.com is Thursday.The most busy day to call is Monday, which averages 333% more phone calls by comparison.Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Defender.com is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Defender.com staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Conclusion and closing notes
This is Defender.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Defender.com agent. This phone number is Defender.com's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-628-8225 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Defender.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Defender.com has 1 phone number. It's not always clear what is the best way to talk to Defender.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Defender.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Defender.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.