Hello. My name is Shelley Lee. My father had gotten a phone about a year ago and has...

GetHuman1140270's customer service issue with Deezer from September 2018

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Help with my Deezer issue

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The issue in GetHuman1140270's own words
Hello. My name is Shelley Lee. My father had gotten a phone about a year ago and has never used deezer. He is elderly and he is getting charged $** a month for something he's never used over a year. He doesn't know how to cancel because he doesn't use smart phones very well. I've tried to cancel for him but he doesn't know his password either. His email is *****@***.com. *We've tried resetting it but I live **** miles away from him and can't do it over the phone. So what I am trying to say is, since he hasnt used Deezer in over a year, will he be reimbursed? That's ripping off an elderly person, which is a crime. Also, he wants to cancel his subscription and he doesn't know-how to. Since this company doesn't have customer service call center, I'd appreciate it if he could get that all back on his debit card. My email is *****@***.com. please contact me for his account since he is elderly. Thank you.

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Deezer

Customer service issue
Reported by GetHuman1140270
Sep 13th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 717 others
0 customers following this
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Timeline

GetHuman1140270 started working on this issue
Sep 13th, 2018 10:39pm
GetHuman1140270 confirmed the issue is fixed. Hooray!
Sep 13th, 2018 10:42pm