Earlier today with the help of Melissa and Jeanne during a live chat, I forfeited my la...

GetHuman819550's customer service issue with Deezer from June 2018

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The issue in GetHuman819550's own words
Earlier today with the help of Melissa and Jeanne during a live chat, I forfeited my last * days of a ** day Deezer Premium * trial in favour of subscribing to Deezer Hi Fi. **Since then, I have discovered that my device is not compatible with the Hi Fi music quality I thought I'd be receiving for the $**.***month subscription. Instead, I now understand that the music quality will be the same as Premium * (*** kbps). Therefore, I request that my subscription revert to the $**.***month Deezer Premium *.**I apologise for not understanding that this would be the case* and, for any inconvenience. In anticipation of your amending my subscription as requested, I am very grateful. **Kindest regards,**Simon*(*****@***.com)

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Customer service issue
Reported by GetHuman819550
Jun 25th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 279 others
0 customers following this


GetHuman819550 started working on this issue
Jun 25th, 2018 8:02pm

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