i ran into a problem when i tried to subscribe and it keeps telling me my email address...

GetHuman616132's customer service issue with Deezer from April 2018

Help with my Deezer issue
my roku deezer account tells me i have to subscribe to premium* ... i ran into a problem when i tried to subscribe and it keeps telling me my email address is already being used.
so the problem is i want to cancel my deezer accounts and start new account. but it wont let me regardless of the email i use.
a good resolution would be to make the accounts more user friendly and cancel immediately which would allow a family member to resubscribe more quickly.
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Deezer

roku
Customer service issue
Reported by GetHuman616132
Apr 20th, 2018 - 3 mons ago
I have an issue with Deezer too
Not resolved
Seen by 9 customers so far
Similar issue to 380 others
0 customers following this
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Timeline
GetHuman616132 started working on this issue
Apr 20th 11:06pm
GetHuman616132 indicated the issue is not fixed yet.
Apr 21st 12:21am
GetHuman616132 indicated the issue is not fixed yet.
Apr 21st 12:20pm
GetHuman616132 indicated the issue is not fixed yet.
Apr 21st 12:59pm
GetHuman616132 indicated the issue is not fixed yet.
Apr 21st 1:01pm
GetHuman616132 indicated the issue is not fixed yet.
Apr 22nd 1:14am
GetHuman616132 indicated the issue is not fixed yet.
Apr 24th 3:36am
GetHuman616132 indicated the issue is not fixed yet.
Apr 24th 3:36am
GetHuman616132 indicated the issue is not fixed yet.
Apr 24th 3:37am