I placed an order with Debenhams on the ** February, it was recieved in Hermes depot on...

GetHuman5854124's customer service issue with Debenhams from March 2021

Help with my Debenhams issue
The issue in GetHuman5854124's own words
I want them to contact newday.co.uk*my debenhams and instruct them to reissue a nil statement as no parcel recieved ... I placed an order with Debenhams on the ** February, it was recieved in Hermes depot on the ** February. on the * March i emailed Hermes as it hadnt arrived and as had been tracking it i could see that it had never moved from their depot their reply was to inform Debenhams which i did on the *,**,**,** March i got one reply which was unhelpful. I recieved a statement from newday for the cost of the item so i called to tell them to re-issue the statement with a nil balance as i had never recieved the parcel they said they couldnt do it without beeing notified by Debenhams. To say I am really cross is an understatement so I want Debenhams to issue newday immediately to re-issue a nil statement as i am not paying for something i dont have and I am sure i'm within my rights not to pay for something i havent recieved I have had an account with Debenhams for many years so feel pretty let down. Hermes have informed me that the parcel has never left the depot but has disappeared in to thin air
i have tried numerous emails and phone calls and this constant automated response does not help one little bit
i want them to inform newday to re issue a nil statement
many years
as above numerous emails and phone calls which are more often than not automated
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Debenhams

Payments
Customer service issue
Reported by GetHuman5854124
Mar 17th, 2021 - 3 months ago
Fixed
Seen by 7 customers so far
Similar issue to 1460 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5854124 started working on this issue
Mar 17th 11:47am
GetHuman5854124 shared this issue with friends on Facebook
Mar 17th 11:50am
GetHuman5854124 confirmed the issue is fixed. Hooray!
Mar 17th 4:55pm

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