Mrs Jeanette Dean, Order ************ - tracking ****************. Contrary to what th...

GetHuman4064738's Complaint issue with Debenhams from December 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4064738's own words
Mrs Jeanette Dean, Order ************ - tracking ****************. Contrary to what the advice on the Hermes tracking site says this parcel has not been signed for by myself nor has it been delivered to the delivery address. This is my workplace so there would of been no-one here yesterday afternoon to sign for it. Hermes did deliver parcel **************** yesterday and left it outside the office in the rain along with another parcel for someone else (the parcels were soaked). This is very poor however I can't contact Hermes directly regarding the missing parcel as it says I need to contact the retailer. Please can you look into this urgently. Thank you....Jeanette Dean

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Debenhams

Complaint issue
Reported by GetHuman4064738
Dec 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 160 others
0 customers following this

Timeline

GetHuman4064738 started working on this issue
Dec 9th, 2019 10:18am