I ordered, from the Debenhams website, a Joe Brown Jacket and a Yumi Blazer. Unfortunat...

GetHuman2894727's Returns issue with Debenhams from May 2019

Help with my Debenhams issue
Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman2894727's own words
I ordered, from the Debenhams website, a Joe Brown Jacket and a Yumi Blazer. Unfortunately, because of size, I need to return both items. Could I return these items to my local store from where I picket them up or do they have to be returned via the post? *Regards*P. Wesson

GetHuman2894727 did not yet indicate what Debenhams should do to make this right.

How GetHuman2894727 fixed the problem
I rang Debenhams customer service department and asked if I could return a jacket with the Joe Brown label and a blazer with the Yumi label to my local store, even though they do not stock these labels. The lady I spoke to was very helpful and confirmed that I could return to the store, this being the easiest way and my refund would be returned quicker.
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Debenhams

Returns issue
Reported by GetHuman2894727
May 9th, 2019 - 2 years ago
Fixed
GetHuman2894727 shared how to fix
Seen by 4 customers so far
Similar issue to 609 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2894727 started working on this issue
May 9th, 2019 7:03pm
GetHuman2894727 confirmed the issue is fixed. Hooray!
May 13th, 2019 8:12pm

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