I made a purchase online (Order No. *************) and arranged for delivery to be by...

GetHuman2154790's customer service issue with Debenhams from February 2019

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The issue in GetHuman2154790's own words
I made a purchase online (Order No. *************) and arranged for delivery to be by "Click & Collect" as you had a promotion on for a Free £* to spend instore when using the C&C service. I went into store today to collect my order. Upon being given the parcel I asked the assistant if my voucher was inside the bag to which she replied, "Oh, we haven't got any of the vouchers!" I find this quite disconcerting that I am being deprived of the incentive to use Click & Collect and Debenhams don't seem bothered now that the incentive worked in getting me to use the service without being rewarded! I feel that I should receive what I was offered in the first instance and would therefore expect to be sent a £* voucher as was first promised.*Regards*Don Coles
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Customer service issue
Reported by GetHuman2154790
Feb 7th, 2019 - 4 mons ago
I have an issue with Debenhams too
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GetHuman2154790 started working on this issue
Feb 7th 3:28pm