I received a delivery 'Debenhams Direct' via Hermes. It is addressed to me, ref no on...

GetHuman1962350's customer service issue with Debenhams from January 2019

396 similar
0 following
Help with my Debenhams issue
First: share to improve GetHuman1962350's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1962350's next move: call Debenhams.
The best way to get your problem resolved is to tap the button below to start calling Debenhams. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1962350 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1962350's own words
I received a delivery 'Debenhams Direct' via Hermes. It is addressed to me, ref no on label ********* COU-PNET *******. If this relates to an order made by me, my missing order has been dealt with, I have received a refund and I have nothing outstanding with you. There is no paperwork enclosed in the parcel, it contains a tunic, scarf and jeans.*I took it to Hermes pick up*returns point but they would not accept it.*What do you wish me to do with it?*H. McClean.
GetHuman1962350 did not yet indicate what Debenhams should do to make this right.
I have an issue with Debenhams too
How GetHuman1962350 fixed the problem
We are waiting for GetHuman1962350 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Debenhams's attention and get better help faster. Tap below to get started.
Having Debenhams issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1962350 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1962350
Jan 14th, 2019 - 9 mons ago
I have an issue with Debenhams too
Not resolved
Seen by 6 customers so far
Similar issue to 396 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1962350 started working on this issue
Jan 14th 4:39pm