Received my parcel not @ home thrown over back gate. Rained all weekend not @ home. Clo...
GetHuman-surajoo's customer service issue with Debenhams from October 2018
Help with my Debenhams issue
The issue in GetHuman-surajoo's own words
Received my parcel not @ home thrown over back gate. Rained all weekend not @ home. Clothes &a packages damaged. * garmentstotal. * water in bag. Annoyed
GetHuman-surajoo did not yet indicate what Debenhams should do to make this right.
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How GetHuman-surajoo fixed the problem
Spoke to customer service who phoned Hermes parcel delivery advises of situation. They lied saying I'd signed for my packages when no one at home over weekend. *Decided to send me same item's and advised to return damage packs. *Spent more than *.* hour's of my time on the phone.*Said new itens will b sent asap well until i receive item's i not happy still. Hermes have done this before i told them. But all they say is they will make sure they actually get a signature next time.
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