Received my parcel not @ home thrown over back gate. Rained all weekend not @ home. Clo...

GetHuman-surajoo's customer service issue with Debenhams from October 2018

Help with my Debenhams issue
The issue in GetHuman-surajoo's own words
Received my parcel not @ home thrown over back gate. Rained all weekend not @ home. Clothes &a packages damaged. * garmentstotal. * water in bag. Annoyed
GetHuman-surajoo did not yet indicate what Debenhams should do to make this right.
I have an issue with Debenhams too
How GetHuman-surajoo fixed the problem
Spoke to customer service who phoned Hermes parcel delivery advises of situation. They lied saying I'd signed for my packages when no one at home over weekend. *Decided to send me same item's and advised to return damage packs. *Spent more than *.* hour's of my time on the phone.*Said new itens will b sent asap well until i receive item's i not happy still. Hermes have done this before i told them. But all they say is they will make sure they actually get a signature next time.
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Customer service issue
Reported by GetHuman-surajoo
Oct 15th, 2018 - 2 mons ago
I have an issue with Debenhams too
GetHuman-surajoo shared how to fix
Seen by 7 customers so far
Similar issue to 124 others
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GetHuman-surajoo started working on this issue
Oct 15th 5:06pm
GetHuman-surajoo confirmed the issue is fixed. Hooray!
Oct 15th 6:57pm