DXDealeXtreme: No respect for customers * no customers
GetHuman-imknight's customer service issue with Dealextreme.com from November 2018
Help with my Dealextreme.com issue
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The issue in GetHuman-imknight's own words
I ordered these as gifts for a legal service and paid by a government issued card. Will have to provide order status Monday (Dec *). These guys will want answers and situation will escalate if I do not have them. ... Tracking number LN*********KR:Received one part of shipment,but not the main part. Have tried their tracking page,got page not found error msg repeatedly. WHERE IS MY ORDER? If not rec'd by Dec **, cancel and refund. They have my e-mail address but will supply it again. Thank you.
Especially frustrating as DxDealeXtreme has surrounded themselves with a barrier of no contact. Also, order page shows shipment tracking as unavailable. Result, no respect for their customers, no future customers.
Response by DX affirming order status, guaranteed delivery date, accompanied by verifiable phone numbers, email addresses and name of contact will be the first step. Receipt of order by Dec ** will be the next step. If not received by this date, order is to be cancelled, notification sent to me, and funds returned by same date with transaction number provided in same email.
New customer, but did expect this to be a reputable company. Sorry to find out they hide behind no reply e mails and do not provide any customer service.
Have tried emails, phone calls (***-***-**** is to a travel agency), and will be posting warnings re: this company on other forums.
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