I would like to know if the kettle can be repaired or replaced.

GetHuman-jenworra's customer service issue with DeLonghi from October 2018

Help with my DeLonghi issue
The issue in GetHuman-jenworra's own words
Find a solution to my £** kettle. ... I have a sculptura grey kettle and toaster. The kettle has blistered both front and back and a crack has appeared in the body of the kettle. I notice from online reviews that I am not the only one with problem. It sounds like a bit of a design fault. I am disappointed with the quality. I have taken photos of damage.
Would like to hear from a Customer Adviser with a resolution to the problem please
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Faulty kettle
Customer service issue
Reported by GetHuman-jenworra
Oct 14th, 2018 - 2 mons ago
I have an issue with DeLonghi too
Seen by 4 customers so far
Similar issue to 7 others
0 customers following this
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GetHuman-jenworra started working on this issue
Oct 14th 4:20pm
GetHuman-jenworra indicated the issue is not fixed yet.
Oct 15th 6:10pm
GetHuman-jenworra indicated the issue is not fixed yet.
Oct 15th 6:15pm