We had a horrible experience during our one night stay at the Days Inn in Eufaula Ga. I...

GetHuman-mattjad's customer service issue with Days Inn from July 2018

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The issue in GetHuman-mattjad's own words
We had a horrible experience during our one night stay at the Days Inn in Eufaula Ga. I booked three rooms for my family to stay overnight before going to our vacation destination the next day. When we first arrived check in was relatively easy no problems there. We reserved ground level jonsmoking rooms by phone because we have a special needs daughter and they said that would not be a problem. However when we got there they told us no ground level rooms were available. That was very disappointing. When we entered our room the smell of cigarettes and mildew would almost knock you down. We had deodorizer spray so we thought we could deal. The room was absolutely atrocious. We found two live roach bugs and there were burn holes in the comforters as well as stains. The lamps in the room did not work and their shades were stained. There were exposed outlets in the room that were unsafe for my children. The other two rooms in our party had similar issues. It was so embarrassing to expect them to stay the night in this poor excuse for a hotel room that i had reserved for them. The pool area was an embarrassment as well. The chairs were all stacked up along the wall of the pool and rusted. We could not even sit around the pool. There were commode kids to the left of the front door to the office and loads of trash and scrap metal located behind the hotel. I have pictures to back up all of these complaints and will submit them if necessary. This was the worst hotel experience i have ever encountered. It is an embarrassment to the Days Inn name*reputation*brand. I am requesting our money back on all three room as it was not fit to stay in.

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Days Inn

Customer service issue
Reported by GetHuman-mattjad
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 25 customers so far
Similar issue to 5 others
0 customers following this
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Timeline

GetHuman-mattjad started working on this issue
Jul 9th, 2018 3:34pm
GetHuman-mattjad indicated the issue is not fixed yet.
Jul 9th, 2018 4:46pm
GetHuman-mattjad indicated the issue is not fixed yet.
Jul 9th, 2018 5:19pm
GetHuman-mattjad indicated the issue is not fixed yet.
Jul 10th, 2018 5:10pm
GetHuman-mattjad indicated the issue is not fixed yet.
Jul 11th, 2018 6:01pm

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