Several weeks ago my desktop was hacked. I realized what had happened very quickly and...

GetHuman-andymcav's Account Access issue with Dashlane from March 2021

Help with my Dashlane issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-andymcav's own words
Several weeks ago my desktop was hacked. I realized what had happened very quickly and shut my computer down. Then I had a service wipe it clean while saving what they could for the reload. Unfortunately, Dashlane needs to be reloaded but they want to send a verification code to my hotmail account before I can enter my master password. But Microsoft locked my out for ** days when I tried to get into my MS account. It's a 'catch **' because I can't access either Dashlane or Microsoft (I need one to access the other). I have exhausted every avenue with MS. I am wondering if there is anyway to contact Dashlane that I am just not finding?

GetHuman-andymcav did not yet indicate what Dashlane should do to make this right.

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Account Access issue
Reported by GetHuman-andymcav
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 583 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account


GetHuman-andymcav started working on this issue
Mar 22nd 4:47pm
GetHuman-andymcav shared this issue with friends on Facebook
Mar 22nd 4:48pm

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