Hello, I contacted you yesterday Dec * about how I was charged $**.** for an premium me...

GetHuman-wendymki's Downgrade Account issue with Dashlane from December 2020

Help with my Dashlane issue
First: share to improve GetHuman-wendymki's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-wendymki may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-wendymki's own words
Hello, I contacted you yesterday Dec * about how I was charged $**.** for an premium membership that I canceled back on Nov ** when I received an email from you saying my account would renew Dec ** and I will be charged the $**.**. I now have the Paypal info to give you. I am much happier with the free basic account. When I contacted you I was told the cancellation was complete and I would not be charged. I see a charge pending on my paypal account. The transaction say:s * CKO*DASHLANE *- negative $**.***Pending December *, **** *The transaction ID is: *R******TL******U*The payment is still shown as pending as of today, Dec. * and I would appreciate it very much if you would cancel this transaction so my money can be refunded to my account. Thank you very much. Wendy Kinsey

GetHuman-wendymki did not yet indicate what Dashlane should do to make this right.

I have an issue with Dashlane too
How GetHuman-wendymki fixed the problem

We are waiting for GetHuman-wendymki to fix the problem and share the solution with the rest of us customers.

Please help with my Dashlane issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Dashlane customer problems.
How Do I Turn Off Dashlane Notifications?How Do I Transfer Dashlane from One Machine to Another?How Do I Save and Restore My Data Entrusted to Dashlane?How Do I Activate Dashlane on My New Computer?How Do I Change My Login Email Address on My Dashlane Account?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Hello. I was charged for the Premium Dashlane. I want to go to the Free Dashlane...I signed up for Dashlane Premium on *********. I was charged **.**. I received t...I signed up for Dashlane premium and cancelled the same day, but I was charged fo...I renewed my Dashlane Premium about a week ago....but can't get Dashlane to work...I putchaed Dashlane premium for **.** on April **, ****. Unfortunately it is not...I received a message saying my premium dashlane was expiring.*However you charged...You implemented two factor authentication in dashlane as of yesterday.*I cannot l...Welcome! How can I help with your Dashlane question?*You*I have an issue with Das...I have Dashlane Premium. I have it paid for. *when I click on a website from Das...
FIX: I made sure to enable autofill in my (google) browser. Everything worked afte...
Do you have a customer issue as well?
We can help you get Dashlane's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Dashlane issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Dashlane

Downgrade Account issue
Reported by GetHuman-wendymki
Dec 9th, 2020 - a year ago
I have an issue with Dashlane too
Not resolved
Seen by 292 customers so far
Similar issue to 544 others
0 customers following this

Timeline

GetHuman-wendymki started working on this issue
Dec 9th, 2020 7:53pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies