After trying to get this done through their website yesterday to no avail I contacted t...

GetHuman-coronet's Cancel Account issue with Dashlane from October 2020

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Help with my Dashlane issue
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Dashlane doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-coronet will need to dig through the advice provided by Dashlane, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-coronet can let us know if they help or not.
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Name on the account, Billing address, and Email address on the account
The issue in GetHuman-coronet's own words
After trying to get this done through their website yesterday to no avail I contacted their customer service. Dashlane customer service has offered a procedure to cancel my account but it is running me around in circles and dead ends again. The instructions come to me through a series of interactive FAQs. I have been at this both yesterday and today for several hours each day trying every alternative I can think of to accomplish this. I simply want to cancel my account and refund the renewal price. I have forgotten my master password. I am asking them for a straightforward way to accomplish this. There is no way to initiate a human-to-human discussion.

GetHuman-coronet did not yet indicate what Dashlane should do to make this right.

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Cancel Account issue
Reported by GetHuman-coronet
Oct 14th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 511 others
0 customers following this


GetHuman-coronet started working on this issue
Oct 14th, 2020 3:59pm

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