I have followed the on-line directions, but can not cancel my subscription. The "Accou...

GetHuman1334703's customer service issue with Dashlane from October 2018

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The issue in GetHuman1334703's own words
I have followed the on-line directions, but can not cancel my subscription. The "Account Summary" only offers to increase to premium status.....Does not offer to downgrade as your instructions say. Therefore I am not able to cancel.
GetHuman1334703 did not yet indicate what Dashlane should do to make this right.
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Dashlane

Customer service issue
Reported by GetHuman1334703
Oct 12th, 2018 - 10d ago
I have an issue with Dashlane too
Fixed
Seen by 4 customers so far
Similar issue to 759 others
0 customers following this
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Timeline
GetHuman1334703 started working on this issue
Oct 12th 8:13pm
GetHuman1334703 indicated the issue is not fixed yet.
Oct 13th 8:38pm
GetHuman1334703 indicated the issue is not fixed yet.
Oct 13th 9:24pm