Please cancel my subscription per my email *-**-**** and refund the $**.** you automatically charged my visa ending in **** immediately. I explained in detail my reason to cancel. This program hasn't worked for me and I can't talk with a customer service agent at your service, which is unacceptable. You charged my card automatically and I demand you refund my $**.** immediately. As I told you I will call my visa bank and dispute these charges tomorrow if you do not give me a cancellation confirmation number and tell me how to get everything that has anything to do with Dashlane taken off of my computer. This is a disgraceful way to manage a service company. Tomorrow is your deadline. *-**-****. John J. Richie Jr. Phone number ***-***-****.

GetHuman990047's customer service issue with Dashlane from August 2018

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The issue in GetHuman990047's own words
Program doesn't work and I don't want you to automatically charge my visa card ending in ***** EVER AGAIN. PROVIDE CANCELLATION CONFIRMATION NUMBER AND ACKNOWLEDGE MY REFUND TO VISA CARD BEFORE TOMORROW. ... I was automatically charged $**.** to my visa ending in ****. No explanation and I did not approve this charge. I can't use your service and can't gt tech support ever. I want to cancel any agreements with your company. I feel that any service company without a customer service telephone number simply doesn't work.*Therefore let me be clear if your company doesn't contact me with the necessary confirmation of my cancellation, my complaint and MY REFUND then I will call my bank and dispute he charges and the charges will be reversed. I can guarantee you of that. This has been a nightmare from the beginning.**I will give you * days from today to send a confirmation of your actions. John J. Richie Jr.
I FIND IT TOTALLY UNACCEPTABLE I HAVE NOT BEEN ABLE TO SPEAK WITH ANY CUSTOMER SERVICE AGENT. GIVE ME MY REFUND IMMEDIATELY AND GET YOUR PROGRAM OFF OF MY COMPUTER NOW.
I WANT YOU TO DO WANT I HAVE ASKED FOR TWO DAYS....CANCEL ANY SUBSCRIPTION AND I HAVE BLOCKED ANY FUTURE AUTO PAYMENTS USING MY VISA ENDING IN ****. I WANT THIS PROGRAM REMOVED FROM MY COMPUTER IMMEDIATELY. I CAN'T SEEM TO GET YOUR ATTENTION ANY OTHER WAY SO YOU WILL BE FORCING ME TO CONTACT MY BANK TO DISPUTE THIS TOMORROW.
TOO LONG
NOTHING HAS BEEN DONE TO RESOLVE MY ISSUES AND THIS PROGRAM ISN'T WORKING. TAKE IT OFF OF MY COMPUTER NOW AND REFUND MY MONEY TO THE BANK AND GIVE CANCELLATION AND REFUND CONFIRMATION NUMBERS IMMEDIATELY.
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Dashlane

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Customer service issue
Reported by GetHuman990047
Aug 14th, 2018 - a yr ago
I have an issue with Dashlane too
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Similar issue to 494 others
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GetHuman990047 started working on this issue
Aug 14th, 2018 1:25pm
GetHuman990047 indicated the issue is not fixed yet.
Aug 14th, 2018 2:30pm
GetHuman990047 indicated the issue is not fixed yet.
Aug 15th, 2018 3:01pm
GetHuman990047 indicated the issue is not fixed yet.
Aug 15th, 2018 3:04pm
GetHuman990047 indicated the issue is not fixed yet.
Aug 15th, 2018 3:23pm