My Dashlane app crashed and I am unable to reconnect because I no longer have access to...

GetHuman834536's customer service issue with Dashlane from June 2018

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The issue in GetHuman834536's own words
My Dashlane app crashed and I am unable to reconnect because I no longer have access to the email I had when I opened this account * years ago. I do have my Master Password. I have been on chat with Bailey several times over the last two days trying to resolve these issues, but I keep getting cut off, and I am no longer able to connect with chat. When I try to log in with my old email address it sends the code I need to that email address. My old email address is *****@***.com My new address is debbied***@ yahoo.com I could get in using my old email address if you could provide the code I need. I am desperate to access my passwords, it is critical. Please help me
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Dashlane

Customer service issue
Reported by GetHuman834536
Jun 29th, 2018 - a yr ago
I have an issue with Dashlane too
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Seen by 4 customers so far
Similar issue to 250 others
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Timeline
GetHuman834536 started working on this issue
Jun 29th, 2018 8:09pm